Data

Brits most likely to engage in refund abuse – and 98% get away with it

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21 Sep 2026

British shoppers are the most likely in Europe to engage in refund abuse, according to new research by fraud prevention platform Ravelin.

AI Data Ecommerce Refunds returns returns abuse

Retail rebounds in August but the Autumn Budget could prove make or break

Industry

18 Sep 2026

by Amanda Vlietstra

Retail sales volumes rebounded from July’s slump to increase by 0.5% in August, according to the latest figures from the Office of National Statistics (ONS).

consumer confidence Data ONS rtail

Wellness, wearables and the future of customer engagement

Events

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17 Sep 2026

by Amanda Vlietstra

Since FitBit first came onto the scene in the late 2000s, shifting fitness tracking from labs to everyday consumers, the market has grown rapidly...

customer experience Data Ecommerce Health wellness

Anthropic’s retail AI push raises new questions over customer ownership

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7 Sep 2026

by Amanda Vlietstra

Anthropic is giving retailers the tools to build their own shopping and merchant agents in Claude. The AI shopping agents will be able to make...

agentic shopping AI Customer Data

Online growth offsets weak store sales as UK retail growth slows in July

Data

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11 Aug 2026

by Amanda Vlietstra

The latest data from the British Retail Consortium shows that total retail sales increased 1.3% year on year in July, against growth of 2.5% for July 2025.

BRC Data growth heatwave

Online sales hit a wall in the second half of July, data shows

Performance

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31 Jul 2026

by Amanda Vlietstra

July was a month of two halves for online retail, with a strong first half and a slow second half, according to the latest BDO...

BDO High Street Sales Tracker Data Ecommerce July

Online outperforms the sector as retail enjoys a second month of sales growth

Industry

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24 Jul 2026

by Amanda Vlietstra

Retail sales volumes rose by 1.0% in June 2026, and 0.6% for Q2 2026, according to the latest ONS data.

Data Ecommerce growth

Zilch and Rezolve Ai partnership gives retailers new route to shoppers and stronger marketing insights

Technology

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22 Jul 2026

by Amanda Vlietstra

Retailers are set to gain access to new customer acquisition, targeting and measurement capabilities through a partnership between payments platform Zilch and AI-powered commerce...

AI Data Technology