Frontline

customer experience

Wellness, wearables and the future of customer engagement

Events
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17 Sep 2026
by Amanda Vlietstra
Since FitBit first came onto the scene in the late 2000s, shifting fitness tracking from labs to everyday consumers, the market has grown rapidly...
customer experience Data Ecommerce Health wellness

Blue Monday 2026: What it means for online retail

Customer
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19 Jan 2026
by Amanda Vlietstra
The third Monday in January, Blue Monday – falling this year on 19 January – is branded ‘the most depressing day in the year.’
Blue Monday customer experience returns

Frasers Group focuses on elevation strategy and retail media as it reports fall in sales and pre-tax profits

Retail Media
17 Jul 2025
by Chloe Rigby
AI customer experience Retail Media
Close-up Of A Businessperson's Hand Removing Loyalty Card From Purse Image: Fotolia

How retailers are investing in customer loyalty – and using AI to improve the shopper experience: study

Customer
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8 Jul 2025
by Chloe Rigby
AI customer experience Technology

COMPANY PROFILE Very

RXUK
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9 Apr 2024
by Katie Searles
customer experience Technology Very

Parcel firms deliver “miserable service” for third year running, Citizens Advice survey shows

Delivery
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16 Nov 2023
by Katie Searles
customer experience Last-mile

Nearly half of UK consumers shop online due to home delivery, latest Top1000 report finds

Delivery
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10 Oct 2023
by Katie Searles
customer experience Last-mile RetailX

Fighting porch piracy: Royal Mail latest to add safe place delivery preferences

Delivery
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23 Aug 2023
by Katie Searles
customer experience Last-mile shipping transparency

RETAILX BRAND INDEX 2023: Green expectations

Sustainability
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17 Aug 2023
by Chloe Rigby
Brands customer experience Net Zero Recommerce rental

COMPANY PROFILE H&M puts focus on customers and sustainability

Sustainability
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4 Aug 2023
by Katie Searles
customer experience investment Net Zero
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