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customer experience

Blue Monday 2026: What it means for online retail

Customer
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19 Jan 2026
by Amanda Vlietstra
The third Monday in January, Blue Monday – falling this year on 19 January – is branded ‘the most depressing day in the year.’
Blue Monday customer experience returns

Frasers Group focuses on elevation strategy and retail media as it reports fall in sales and pre-tax profits

Retail Media
17 Jul 2025
by Chloe Rigby
AI customer experience Retail Media
Close-up Of A Businessperson's Hand Removing Loyalty Card From Purse Image: Fotolia

How retailers are investing in customer loyalty – and using AI to improve the shopper experience: study

Customer
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8 Jul 2025
by Chloe Rigby
AI customer experience Technology

COMPANY PROFILE Very

RXUK
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9 Apr 2024
by Katie Searles
customer experience Technology Very

Parcel firms deliver “miserable service” for third year running, Citizens Advice survey shows

Delivery
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16 Nov 2023
by Katie Searles
customer experience Last-mile

Nearly half of UK consumers shop online due to home delivery, latest Top1000 report finds

Delivery
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10 Oct 2023
by Katie Searles
customer experience Last-mile RetailX

Fighting porch piracy: Royal Mail latest to add safe place delivery preferences

Delivery
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23 Aug 2023
by Katie Searles
customer experience Last-mile shipping transparency

RETAILX BRAND INDEX 2023: Green expectations

Sustainability
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17 Aug 2023
by Chloe Rigby
Brands customer experience Net Zero Recommerce rental

COMPANY PROFILE H&M puts focus on customers and sustainability

Sustainability
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4 Aug 2023
by Katie Searles
customer experience investment Net Zero

What UK consumers think of ecommerce packaging

Packaging
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4 Aug 2023
by Katie Searles
customer experience packaging
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