Refunds

30% of UK consumers are spending less online because refunds take too long and they’re worried about their bank balance
UK consumers are unleashing their darker sides and scamming online retailers in order to get free products as they tighten their belts
Research reveals that UK small businesses lost an average £15,600 a month due to serial refunders in 2021. This comes as January refunds continue to grow 39% year-on-year
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Warehousing 2025

The InternetRetailing Warehousing 2025 report explores this critical stage of the direct-to-consumer journey