GUEST COMMENT The evolution of omnichannel retail strategy

Consumers are more tech-savvy and highly connected than ever before, demanding convenience, speed and choice, even as they readily switch between online, mobile and physical touchpoints at various points in the customer journey. Retailers and merchants, dealing with this constantly evolving and unpredictable landscape, require fresh strategies and technologies that (more…)

IRUK Top500 Operations & Logistics Report now available online

The IRUK Top500 Operations & Logistics Report, published in partnership with eDelivery, is now available online. This dimension report, which completes InternetRetailing’s Top500 UK analysis for 2017, focuses on the delivery, collection and returns promises retailers are making to their customers. Ian Jindal, editor-in-chief of InternetRetailing, believes that Black Friday (more…)

GUEST COMMENT Analysing ‘consent’ under GDPR – what does this mean for retailers?

Consumers are increasingly demanding a more personalised shopping experience online, but new research reveals two thirds (67%) of UK consumers are concerned about how brands use their personal information, such as their name, email, location, and marital status. The same proportion (66%) worry their personal data security could be compromised (more…)