Customers ordering wine in case multiples for home delivery via the recently re-launched Tesco Wine website can now opt for next-day delivery as well as continue to book a two-hour delivery window ahead of time in the same way that the Tesco.com grocery shopping service operates.
The supermarket has implemented Manhattan Associates' Warehouse Management Solution (WMS) at the fulfilment centre for Tesco Wine by the Case in Northampton, to manage the flow of stock through the building. The resulting improved stock availability means that customers, who used to wait a few days for their orders, can now get delivery as soon as the next day.
Tesco Direct, the home delivery service for the supermarket's non-food products, is already using the Manhattan Associates system at its UK fulfilment centre in nearby Daventry.
"Choosing Manhattan Associates for Tesco Wine was a straightforward decision following the success of the solution at Tesco Direct," says Neil Ashworth, supply chain director at Tesco.com. "Our old in-house mainframe application simply couldn't deliver the service we want to offer our customers as we move further into the 21st Century. Tesco Direct is already running efficiently using Manhattan Associates and the solution proved to be very easy to reconfigure for the wine operation. We now have far better control of our stock holding and have been able to greatly improve the availability of products for customers.
"Delivery options used to be four days or more — now we offer next day delivery if requested." Ashworth adds. "Initial feedback from customers has been extremely positive."