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IREU Top500 The Customer Report: 2018

IREU Top500 The Customer Report: 2018

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The Book Depository redesigns website

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The Book Depository   has undertaken a major redesign of its website, and built in a raft of new features. In an email to customers, the company explains the changes as follows:

Well, as you can see, we've had a major overhaul of our website. We really hope you like it.

Over the next few weeks and months we'll continue to improve the content and the functionality of our new site — and we'll get you some really exciting offers too.

We have kept all the features of the old site — our blog, our opinionated reviews, great author interviews and, of course, free worldwide delivery — but we have transformed the look and feel to make it much easier for you to find exactly what you are looking for.

And, with over 2 million books available for dispatch within 48 hours, there is an awful lot of books for you to go looking for!


New functions and services now available include:
  • A live sales map on the top part of the homepage that lets shoppers see what other people are buying.

  • An improved search engine. "You can now refine your searches to your heart's content, adding or removing search terms, filtering by category and sorting by popularity, format, price and publication date," says the company.

  • A new, more powerful 'Deep Search' function that lets customers search on full description, publisher information, contents and BIC.

  • The ability to pre-order books that haven't yet been published.

  • Content and book choices on category pages that include moving displays.

  • The extension of the company's free worldwide delivery service to more than 90 countries.

  • A quick checkout feature, allowing customers to buy a book without signing in

  • Euro and US Dollar pricing, as well as Sterling.

  • ...and the ability to pay with PayPal and with Google Checkout is to be introduced in the next few weeks.


"Every aspect of the new website has been designed to be best in class, in ecommerce terms," says managing director Kieron Smith. "We're international in orientation and the new site reflects this in terms of currency acceptance, additional payment methods and our continuing commitment to deliver free to as many countries as we can around the globe."

He added: "We also needed a site which could support our ever expanding range — we now have access to over 1.8 million titles within 48 hours. Customers often turn to search first when they go online, so we needed to be able to offer the very best search and refinement tools so they can find the book they want easily. We've built an extremely powerful search engine that looks deep into the bibliographic data of books, and even at detail such as library classifications, to really help make the site work for them."

The Book Depository was listed as the fifth fastest growing private UK Company in the Sunday Times Fast Track 100 for 2008, and is short listed for the Oracle Retail Week Award 2009 for Emerging Retailer, and the Fast Growth Business Award, Retail category, 2009. Turnover in 2007/8 was in excess of £40m and sales in January showed a 100% increase on last year, reaching £8m.
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