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IRUK Top500 The Customer Report: 2018

IRUK Top500 The Customer Report: 2018

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Zappos explores innovative approach to merchandising

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Zappos, the innovative online shoe retailer in the US, has introduced a new way for customers to look through the product range.

"With Zappos Explore the customer picks a product they like — a red stiletto for example," explains Snow Valley's Sarah Clelland. "They are then shown 54 similar products in a matrix. Horizontally you see products that are similar in style (more high heels in other colours). Vertically you see products in the same colour (red sandals)."

"I think we'll see a lot more of this," says Clelland. "Many retailers are looking at alternative ways of showing the catalogue to the customer — I recently posted about how Borders Magic Shelf was improving conversion for them, and last year we mentioned Amazon WindowShop."
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