Fashion chain Missguided is aiming to keep shoppers safe and save money on missed deliveries and returns with the roll out of self-service parcel lockers with InPostUK.
Missguided was keen to offer shoppers a convenient contact-free delivery and returns option, as well as working out ways for shoppers to minimise human contact. The outdoor lockers are available 24/7, enabling Missguided’s customers to collect or drop returns when they feel safe, and the InPost Lockers are self-serve so there is no interaction with another person.
Parcels are delivered first time to lockers which reduces the failed delivery rate. This helps Missguided to lower the strain on its customer service teams and henceforth has a positive financial impact. The InPost delivery service is available immediately, with returns available in the coming days.
Lockers can be found at local railway stations, high streets, petrol station forecourts and supermarket which means customers are able to include contact-free parcel collection or drop off on the go, or whilst doing their food shopping.
Karl Harwood, Head of Distribution at Missguided explains the move: “We’re constantly looking to be on the forefront and improve our customer experience. Partnering with InPost gives us a unique position with a delivery service that is open around the clock with the added benefits of being contact-free and also more environmentally friendly than home delivery. As we continue to see a real change in consumer behaviour not only towards online shopping, but in customers wanting more control over their deliveries – InPost Lockers will be a great addition to our delivery options. Offering a service that has minimal failed delivery rate is also hugely compelling.”
The company also published research earlier in the Summer outlining how younger shoppers and millennials were likely to be much more conscious of the impact of delivery and packaging on the environment as we leave lockdown and were keen to use lockers.
Of the research, Jason Tavaria, chief executive of InPost UK, said: “Millennials have grown up in a world where everything is available at the touch of a button, and online shopping in this age group continues to increase. But this disparity in the correlation between their online shopping habits and understanding of consequence on the environment is a surprise. However, much thought has been given to the environment in recent weeks and we’re encouraged by such a large proportion (43%) who plan to make more eco-conscious delivery decisions in the future. We believe in the long term much more consumers will consider the environment more when choosing delivery options.”