The Post Office is set to trial a click and collect service in Northern Ireland in partnership with competitor DHL.
As part of the trial, shoppers buying online will have the choice of click and collect at their local Post Office, with DHL delivering the parcels and the Post Office staff processing the collections. Anyone specifically using DHL can also chose the Post Office as their collection point through the DHL app and website.
According to Post Office, the partnership with DHL Express is a continued demonstration of its strategy to open its network to external carriers, compete in the fast-growing parcels market and drive footfall for Postmasters.
“DHL is a household name with global reach,” comments Post Office CEO Nick Read. “They recognise the value our Postmasters bring to their customers with their expert knowledge of the parcel market and the long hours their branches are open giving people a convenient and secure location to pick up their packages. We are delighted to be partnering with them to expand our Click and Collect services across the country.”
DHL Express chief executive Ian Wilson adds: “Post Office with its reputation as a trusted institution as well as its nationwide footprint make it an ideal Service Point partner to extend our delivery options in a way that will give recipients even more convenient choices and total confidence that their parcels are in good hands. In addition, by expanding our Service Point network, we’re able to further consolidate deliveries, helping to reduce road miles and drive down carbon emissions, which is an essential part of our sustainability strategy.”
The trial starts this month in Northern Ireland and, if successful, will be rolled out across the Post Office network nationally, adding more than 1000 collection points.