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Doddle announces new click and collect technology solution for retailers


Click and collect services provider Doddle has announced Powered by Doddle, a new click and collect solution that includes software, training, communications and analytics models to help retailers enhance their click and collect experience and drive sales.
Doddle’s proprietary software supports a comprehensive set of click & collect (C&C) processes, including the receipt and storage of parcels, order fulfilment, the handling of expired parcels and paperless returns.

Powered by Doddle leverages the best practices Doddle has honed in its own stores to streamline retailer click & collect offerings, improving efficiency, customer service and ultimately driving more sales for their bottom line, says the company.

As well as savings the solution offers a customisable user experience where retailers can tailor the look and feel of e-mails, SMS and push notifications sent to customers; facilitate online order returns, allowing users to process online order returns in-store and offers access to other retail partners, driving new footfall and spend.

“With ‘Powered by Doddle’, retailers can now benefit from the best practices we have developed by running our specialist network and the two million parcel pickups and returns we have handled. Now is the time to seize the opportunity click & collect presents for their bottom line,” said Tim Robinson, CEO at Doddle.

“With 54% of UK consumers now picking up online orders in-store, a best-in-class click & collect service enables retailers to increase revenue, improve internal efficiency and deliver a superior user experience that keeps their customers coming back,” he said.

Image credit: Doddle

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