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Dulux expands rapid delivery service

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Dulux Decorator Centre has partnered with last-mile, on-demand delivery network Gophr to expand its new sub-2-hour delivery service on paint, tools and accessories for its customers across the UK.

Dulux Decorator Centre operates in over 230 stores across the UK and online. It introduced its rapid delivery offering in November 2022, and recently won a British Coatings Federation award for Customer Service.

The Gophr partnership will help expand the availability of its on-demand deliveries to six days per week, and to almost three-quarters (71%) of its UK customer base. Additionally, a 90-minute turnaround will be available in city centres.

Guy Butterworth, managing director of Dulux Decorator Centre, said: “For us, customer satisfaction is key. Our Customers across the industry are putting increased value on efficiency, time, and convenience. And now more than ever, tradespeople are looking for a wide range of delivery options that work around their schedule – ordering online for collection and delivery to home or project locations is now just as important as visits to store.

“So we are very pleased to partner with Gophr to support us in expanding our new, and enhanced, rapid delivery service to more of our customers nationwide, in addition to our multiple existing delivery and collection options”.

The new collaboration falls under the remit of ‘Gophr Trades’ – a specialist delivery service provided by Gophr for the construction and DIY industries, as well as larger construction and related trade businesses.

The rapid delivery options are a response from Dulux Decorator Centre to the ever-changing needs of tradespeople, who are increasingly recognising that same-day, express, delivery can save them both time on site and money on fuel.

Graham Smith, strategic account director at Gophr, added: “The growing demand for our ‘Trades’ service is indicative of its quality and the value it can add for our partners and their customers. We would like to extend a very warm welcome to Dulux Decorator Centre and its customers as the latest to join our delivery network. We can’t wait to make their working lives easier with our swift and reliable deliveries.”


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