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EDITORIAL How retailers are balancing customer expectations in areas from delivery to sustainability

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In today’s InternetRetailing newsletter, we’re reporting on what customers now want of retailers when it comes to sustainability and to online delivery. The findings of a new report from RetailX and Metapack suggest that shoppers do value both speed and cost when it comes to choosing a fulfilment option at a time when ecommerce is growing faster than ever. But, it seems, a significant minority are prepared to sacrifice speed and even pay more for sustainable delivery. When retailers are questioned about who should pay for increased sustainability, it seems shoppers, retailers and carriers all have a contribution to make. We also report on other delivery news, including the growing appetite for subscriptions. 

At the same time, retailers continue to develop sustainable product options. We report on what two Leading RXUK Top500 retailers, Wilko and Waitrose, are doing on their quest to take plastic out of their products, replacing them with inventive new options. 

We report too as Victoria Plum, newly listed in this year’s RXUK Top500 report, reports its latest full-year figures – and shares some of the changes that Covid-19 has brought to its business. 

Container ship the Ever Given is now afloat, once again, after almost a week wedged across the Suez Canal – but what does the incident and the knock-on delays mean for the UK multichannel retailers whose products were on board, and for the wider supply chain? We take a look. 

We hear from Tesco’s Chris Poad, in an interview that originally appeared in the RXUK Top500 2021 report, on how the supermarket responded to the outbreak of Covid-19 by shifting to more agile ways of working

In today’s guest comment, Warwick Haycock of The Access Group considers how retail finance teams can help to plan for unpredictable trends.

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