Twitter
Facebook
Linked In
RSS
Login or Register
New to InternetRetailing?
Register Now
Internet Retailing
You are in: > Home > Views > Editorial

This is your 1 complimentary article for this month

Become a member for unlimited and immediate access.


Register
Already a member? Log in here

EDITORIAL Key takeaways from IRC 2019 – and Quiz, Dunelm, Superdrug, N Brown Group and HMV

Linked InTwitterFacebookeCard
HMV opens its largest store today
HMV opens its largest store today
Sharelines

EDITORIAL Key takeaways from IRC 2019 – and Quiz, Dunelm, Superdrug, N Brown Group and HMV

In today’s InternetRetailing newsletter we round up some key themes of this week’s IRC 2019 conference. The day-long event covered topical multichannel issues from partnerships to ethical ecommerce and data – and we’ve summed up some of the takeaways. Plus, we report as HMV votes with its feet for the high street and opens what it says is Europe’s largest music performance and retail space. We consider how Quiz and N Brown Group are to a greater or lesser extent both focusing on digital in order to boost sales and ultimately profits. Stores remain central to the Quiz model, although N Brown Group is now focusing purely online. Nonetheless, digital is the only point at which both of these retailers are seeing sales grow. Getting the experience right will be important as they develop their business models for the future.

 

Dunelm’s all set for a pre-Christmas switch to its new digital platform, while Superdrug is now offering half-hour click and collect, a service that it says will come into its own in peak trading. These retailers are among many that will be stepping up their efforts to improve the customer experience ahead of what’s a crucial time of the year for most.

 

Today’s guest comment comes from Michael Bevan of Duologi, who considers how retailers selling musical instruments can fine-tune their payment models.

 

Image courtesy of HMV

Linked InTwitterFacebookeCard
Add New Comment
You must be logged in to comment.

The InternetRetailing Newsletter

A curated update containing news analysis, reports, podcasts and opinion - completely free and delivered three times weekly

Become a Member

Create your own public-facing profile
Gain access to all Top500 research
Personalise your experience on IR.net
Internet Retailing
We are the magazine, portal and research source for European ecommerce and multichannel retail, hosting the board-level conversation for retailers, pureplays and brands across all of our platforms. Join the conversation.

© InternetRetailing Media

Latest Tweet

Internet Retailing
Tamebay
eDelivery
Twitter
Facebook
Linked In
Youtube
RSS
RSS
Youtube
Google
Linked In
Facebook
Twitter