The RetailX Top1000 ranks retailers firstly by size – in terms of turnover, store networks and web sales – and secondly by performance against the six key dimensions of this report: Strategy & Innovation, The Customer, Merchandising, Brand Engagement, Mobile & Cross-channel and Operations & Logistics.
It’s been a year of change that has fully tested the extent of retailers’ previous investment in and planning for ecommerce and multichannel retail.
That test has come as more people have shopped online over the last year – and as retailers’ ability to sell through shops has been constrained.
The findings are all the more interesting in the light of these events, and give a useful insight into the way that retail has developed over the last year in the 32 markets of Europe, including the EU and EEA countries, Switzerland and the UK.
In this webinar we will discuss in detail:
- The true impact of COVID-19
- The research findings in each dimension
- The context and following the trends,
- Discuss our retailer case studies retailer and interviews
