Community value retailer, The Original Factory Shop, is to launch a new delivery service for its customers, particularly for vulnerable and elderly members of its communities who are still shielding.
The retailer, which has previously operated as an offline only business, will trial the new initiative in five stores in Leominster, Cinderford, Lydney, Uttoxeter and Whitchurch. The service will be available to customers who spend a minimum of £15 across The Original Factory Shop’s gardening, outdoor, toys, homeware and electrical ranges.
The service is for customers within a 10 mile radius of these stores and free if they spend over £35, while those who spend less than £35 will pay a small delivery fee. The new service, live on 20 July, will allow customers to call the store and make an order, pay through an online portal and have their shopping delivered directly to their door.
With 166 stores in the heart of local communities nationwide, The Original Factory Shop continues to look for ways it can serve and support its loyal customers, particularly those who are elderly and/or vulnerable and continuing to follow government advice to stay indoors. While the service is aimed at these customers, it will also be made available to customers who shop in these stores if they purchase a larger item and need help getting it home.
As part of the local initiative, all deliveries will be made by local taxi companies from the stores’ local areas. The safety of colleagues and customers in the community is a priority and all deliveries will be carried out in line with social distancing guidelines and through contact free delivery.
Oliver Peck, Brand and Customer Director of The Original Factory Shop, says: “For the last 50 years, our shops have sat in the heart of local communities and our colleagues have launched this service so that we can continue to serve our loyal customers. It’s a first for our business and we hope that it helps our customers continue to shop for the products they want and need in a more convenient way during these uncertain times. Should this trial prove successful and wanted by our customers, we will look at rolling this out to more stores as soon as possible."