Laut dem IT-Marktforschungs- und Beratungsunternehmen Gartner sind soziale Netzwerke zu einem maßgeblichen, aber wenig genutzen Aspekt im Marketing-Prozess geworden. Die Gartner-Analysten haben untersucht, wie soziale Netzwerke das Kaufverhalten der Konsumenten beeinflussen.
Gartner-Report über soziale Netzwerke
Die Mehrheit der Konsumenten verlassen sich zu einem gewisssen Grad auf soziale Netzwerke bei ihren Kaufentscheidungen. Diese sozialen Netzwerke bestehen aus Individuen, die unterschiedliche Rollen oder Funktionen bei der Empfehlung von Produkten ausfüllen.
Gartner hat eine Umfrage im vierten Quartal 2009 mit fast 4000 Konsumenten in zehn Schlüsselmärkten durchgeführt und die daraus resultierenden Daten genutzt, um Gruppen zu identifizieren, die eine aktive Rolle als sogenannte Influencer in den Bereichen Markenbekanntheit, Marktforschung und viralen Marketing Kampagnen spielen können.
Hier die Ergebnisse in Englisch:
“Our survey results showed that one-fifth of the consumer population is composed of ‘Salesmen,’ ‘Connectors’ and ‘Mavens.’ These are three roles that are key influencers in the purchasing activities of 74 per cent of the population,” said Nick Ingelbrecht, research director at Gartner. “Salesmen and Connectors are the most effective social network influencers and the most important groups for targeted marketing based on social network analysis.”
Gartner’s social network framework defines the following roles:
- Connector — Connectors perform a bridging function between disparate groups of people. They have contacts in different social groups and enjoy introducing people to each other. Connectors come in two types: (1) Heavy Connectors, who have varied but tight circles of friends and family with whom they maintain very regular contact; and (2) Light Connectors, who span a much wider range of different groups, but inevitably with ties that are much weaker and less frequent.
- Salesman — Salesmen have extensive social connections, but their defining characteristic is their propensity to persuade people to do things, buy certain products and act in certain ways. This role is not so much a commercial activity but a personality trait that impels Salesmen to get people around them to act on information in highly directed ways.
- Seeker — Seekers connect with other people in order to find out the information, skills and obligations they need to conduct their daily lives. When Seekers go shopping, they tend to seek advice from experts who tell them which are the best gadgets to buy, where to get them and at what prices.
- Maven — Mavens are knowledge exchangers or information brokers. They are experts in particular areas, and other people go to Mavens for advice. Unlike Salesmen, Mavens aren’t out to persuade people but use and acquire information for their own interests. Organisations that reach out to Mavens could come unstuck, because Mavens are just as happy spreading negative commentary about a product or company as a positive message.
- Self-Sufficient — These people prefer to find out for themselves what they need to know in order to satisfy their needs. Self-Sufficients do not pay much attention to other people’s recommendations of new products; they prefer to do their own research and make up their minds in their own time. This group of people can be a tough market to target because they are relatively impermeable to viral influences and bandwagon effects.
- Unclassified — Two-thirds of the population did not definitively fall into any of these social network categories. This was to be expected, and reflects Gartner’s approach to processing the survey data, which did not classify respondents who did not clearly fall into one of the categories. In addition, people more often than not exhibit characteristics of different categories and may fulfil different roles in different social contexts.
Weitere Informationen sind im Gartner-Report “User Survey Analysis: Consumer Marketing Using Social Network Analysis, Worldwide, 2010” erhältlich unter www.gartner.com/resId=1381514 (für 1295 $).
