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How innovation is changing online grocery

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Online grocery delivery is in the spotlight in today’s Internet Retailing newsletter, where today we report on ONS figures showing that 3.2% of UK grocery shopping now takes place online, on Asda’s plans to up the pace of its multichannel investment, and on a new kind of online grocery service that uses local shoppers and existing supermarkets to get groceries to customers within the hour. It’s all interesting development, which comes as the supermarkets – and grocers – get closer to a tipping point of mass adoption of online shopping. Many more of us are likely to buy our groceries over the internet in the future – but how will that future service differ from that of today? Find out how services are evolving now in the stories below.

Today we also report on a high-profile distribution contract and see how the different ways that customers contact brands compare in a new study. Our guest comment today comes from Simon Gray, head of new business at the Lateral Group.


We have an upcoming date in our series of free-to-attend webinars to let you know about today.

Our Bronto webinar, postponed from last Tuesday, has now been rearranged for 2pm on Wednesday August 21. That’s when Jim Davidson, manager of marketing research at Bronto, joins us for Bam! Ka-Pow! Power-packing your post-purchase programs. During the event he will be considering how post-purchase email marketing can help to ensure long-term customer loyalty and repeat sales. It’s an under-used part of the customer lifecycle, he says, that can give a strong boost to online sales and conversion by talking directly to the multi-device, multi-tasking consumer. Find out more on the Bronto webinar page, where you can also register for free.

On Thursday September 5, Nuance focuses on customer service in, Creating satisfied customers – meet Nina Web, the new face of online customer experience. Tim Atkinson, business development director at Nuance, is the speaker for this event, to be held at 11am. He’ll be showing how Nuance’s intelligent virtual assistant can talk to, serve and listen to customers around the clock, and demonstrating how it works for existing customers including Coca Cola and Michelin. Click here for more information and to register.

More information about our webinar programme is available here.


The 8th Internet Retailing Conference will be held on October 16 in London, when keynote speakers will include Sir Stuart Rose, chairman of Ocado and Dressipi, and Laura Wade-Geary, executive director, multichannel ecommerce, Marks & Spencer. For more details, visit

Today’s stories

Asda accelerates multichannel investment, starting with same-day grocery collection

New one-hour supermarket delivery service launches across London

GUEST COMMENT The short cut to a more connected customer

How do social and email rank as ways to contact a brand?

GFS wins online distribution contract with Liverpool FC

Online retail sales show double digit growth in July: ONS

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