InternetRetailing investigates how brands are selling direct to consumers through their own channels, how they are engaging customers both pre- and post-sale and how new subscription services are something that all retailers should be aware of.
This issue also includes an in depth look at how the Co-op has made 15,000 deliveries to customers in Milton Keynes using autonomous robots for final mile deliveries.
In this issue, you will:
- Read insights from Seth Ellison, Executive VP and President, Europe, Levi Strauss & Co, on how digital and focusing on customers has helped to turn around a sleeping giant;
- Understand how subscription services are evolving and why they pose a threat to retailers;
- Find out how retailers are balancing customer experiences in store with sales;
- Discover what department store 2.0 could look like.