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IREU Top500 The Customer Report: 2018

IREU Top500 The Customer Report: 2018

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DPD app uses mobile and wearables to put the customer in control of delivery

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UK parcel delivery company DPD has launched an app that will allow customers to take complete control over their parcel delivery, and ensure that missed deliveries become a thing of the past.

Called Your DPD', the app enables customers to create their own profile, set their delivery preferences and track deliveries. The app even allows customers to request that drivers always avoid certain times of the day, such as the school run.

Your DPD users can set-up a series of preferences for those occasions when they are not going to be at home for a delivery. These can include specifying their chosen neighbour to receive deliveries, a designated ‘safe place' on their own property with a photograph, and their preferred DPD Pickup parcel shop for parcels to be taken to - all of which will be relayed to their driver.

And, in what is being described as an industry first, DPD is tackling the problem of missed deliveries by developing new, smartphone geo-location based technology that can automatically alert the DPD driver when an app user returns home. So if a parcel couldn't be successfully delivered earlier in the day, the driver can now make another delivery before they finish their round. The app user is sent a notification to advise that the driver is returning with their parcel.

Your DPD was developed in conjunction with some of the biggest online shoppers in the UK. DPD worked with home shoppers who, in total, had received over 10,000 parcels in the last year from the UK's biggest retail brands, to fine tune the features and usability of the app.

The new app is free to download from Apple and Android app stores from Monday 16th May and is compatible with Apple Watches.
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