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Moss looks to reduce lead times and delivery costs with OMS

Image © Moss

Formal menswear retailer Moss has rolled out a new distributed order management system (OMS) as it looks to better utilise its distribution centre and stores around the UK.

With 107 UK stores and a global online presence, the brand was looking for a technology partner who could help it leverage its entire stock pool to efficiently fulfil orders both online and in-store. It has partnered with OneStock and will deploy its OMS, as Moss continues its digital transformation.

As a predominantly event-based retailer with a versatile range of menswear, Moss customers’ order sizes are large, with items often sourced from various locations.

OneStock’s intelligent orchestration and Ship from Store solution means customer orders can now be fulfilled from stores based on availability, rather than relying solely on the distribution centre, and with edge stock, they can switch stores and DCs during sale season.

Additionally, the OMS maximises stock positions and minimises reverse logistics, reducing costs for Moss and ensuring returned goods can be sold at reduced margins.

Brett Grobler, head of IT at Moss, commented: “In line with our company-wide modern, diverse and omnichannel approach, we’re really excited to be well on our way to achieving our goal of improving operational efficiencies and enhancing our customers’ experience both in-store and online.

“Our customers now benefit from a consistent and frictionless shopping experience with shorter lead times and reduced costs, employee engagement has increased with everything managed in a single easy-to-use store app, and from a business perspective, operational efficiencies are greatly improved.”

In April, the men’s suits retailer announced it was trialling an AI-powered virtual try-on tool on its website, enabling shoppers to see themselves on the screen in various outfits.

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