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Nespresso selects Metapack to manage delivery and returns operations


Coffee brand Nespresso has appointed Metapack to run its global shipping and returns services. The partnership will see a range of Metapack services implemented across Nespresso markets including Delivery Manager, Delivery Options, Delivery Tracker, Delivery Intelligence and Returns Portal.
The use of a global standardised suite of products is aimed to streamline delivery and returns operations around the world for Nespresso, as well as remove complexities around carrier integrations and management. Through its shipping API, Metapack will manage and maintain integrations and provide Nespresso with access to its vast library of carriers and delivery services.

“Nespresso choosing to utilise Metapack’s technology across its entire global shipping and returns ecosystem, is a true testament to the strength, innovation and capabilities of the solutions that we have created,” said Bruce Fair, CRO at Metapack. “Through our platform, Nespresso will have access to the world’s largest carrier library, providing them with more choice and services, while our options, tracking, intelligence and returns solutions will significantly strengthen their customer experience capabilities and allow them to fulfil on their delivery promise.”

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