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New Look and Schuh latest retailers to offer InPost’s label-free returns solution


Schuh and New Look are the latest retailers to offer InPost’s Instant Returns solution, where customers simply need to scan their QR code and drop the parcel off at a locker to manage their returns.
The service, which was launched with Missguided last month, means that customers don’t have to print a label themselves. Instead the label is printed by the courier on collection.

The paperless solution follows InPost’s research which found that 30% of people do not have access to a printer at home, rising to almost half (44%) of 18-34 year olds. Meanwhile, two-thirds (66%) of this age group reported that they would prefer to use a code that can be scanned on their phone, rather than having to add a physical label to the parcel they are returning.

Alice Cleary, CMO at schuh, said: “At schuh we always strive to offer our customers the easiest and most convenient options. As a business we are constantly looking for ways to operate more sustainably and minimise wastage, so the fact Instant Returns is paperless with no need for a printer means it’s the perfect fit.”

Nigel Oddy, CEO at New Look, said: “As a truly omnichannel business, we are always looking for new ways to make life easier for our customers. It’s an innovative new service that not only gives customers a locally convenient option, but also offers a more sustainable way to process returns.”

InPost’s new Instant Returns self service solution is available to use 24 hours a day, seven days a week and takes ten seconds to complete. Customers go to the retailer’s online returns portal to book a return and generate a QR code. They then visit their nearest self-service locker, scan the QR code and put the item in the locker. A digital receipt is available upon request. The items are then picked up by the courier and returned to the retailer

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