Schuh and New Look are the latest retailers to offer InPost’s Instant Returns solution, where customers simply need to scan their QR code and drop the parcel off at a locker to manage their returns.
The service, which was launched with Missguided last month, means that customers don’t have to print a label themselves. Instead the label is printed by the courier on collection.
The paperless solution follows InPost’s research which found that 30% of people do not have access to a printer at home, rising to almost half (44%) of 18-34 year olds. Meanwhile, two-thirds (66%) of this age group reported that they would prefer to use a code that can be scanned on their phone, rather than having to add a physical label to the parcel they are returning.
Alice Cleary, CMO at schuh, said: “At schuh we always strive to offer our customers the easiest and most convenient options. As a business we are constantly looking for ways to operate more sustainably and minimise wastage, so the fact Instant Returns is paperless with no need for a printer means it’s the perfect fit.”
Nigel Oddy, CEO at New Look, said: “As a truly omnichannel business, we are always looking for new ways to make life easier for our customers. It’s an innovative new service that not only gives customers a locally convenient option, but also offers a more sustainable way to process returns.”
InPost’s new Instant Returns self service solution is available to use 24 hours a day, seven days a week and takes ten seconds to complete. Customers go to the retailer’s online returns portal to book a return and generate a QR code. They then visit their nearest self-service locker, scan the QR code and put the item in the locker. A digital receipt is available upon request. The items are then picked up by the courier and returned to the retailer