The eCommerce Foundation wants to know from retailers and ecommerce companies what they think of their suppliers.
The not-for-profit organisation, which counts Internet Retailing editor-in-chief Ian Jindal among the members of its advisory board, aims to support the ecommerce industry and individual businesses as they seek to improve. It does this through activities including benchmarking, research studies and enabling knowledge sharing.
It is currently benchmarking suppliers from a range of fields, including providers of email services, payment services, and platform hosting services, in order to help companies choose the right supplier for their needs.
Now it is asking ecommerce managers to rate their affiliate networks.
Benoit Mouret, research coordinator at the eCommerce Foundation, said: “There are several websites that compare ecommerce suppliers on features and facts. None of these, however, emphasise the end user’s level of satisfaction. The eCommerce Foundation has set up an independent platform that collects these satisfaction reviews and provides aggregate results.”
To take part in the survey click here.
The deadline for survey contributions is May 22 and results will be published by early June.
