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Online sales flat leading into Coronavirus crisis hitting UK, and already ecommerce had changed, IMRG says

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Following a very slow start to the year, the UK’s string of winter storms failed to stimulate online demand as online sales growth for the month limped in at -0.4% Year-on-Year (YoY).

So finds the latest IMRG Capgemini Online Retail Index, which tracks the online sales performance of over 200 retailers. Continuing January’s equally weak performance (-0.4%), the result falls well below the 3, 6 and 12-month rolling averages of +4.0%, +7.5% and +5.3%.

Breaking down the results further, the picture was particularly bleak for multichannel retailers whose sales growth was down -8.2% versus their online only counterparts (+12.5%). These polarised figures point to an emerging trend in the diverging fortunes of the two different retailer types, which could now be hugely exacerbated by the Coronavirus crisis.

Delving into the categories, the wet weather certainly took its toll on gardening sales, which were down -22% from last year’s unexpectedly warm February. Meanwhile footwear was the second lowest performing category, with sales of -7.6%.

On the slightly brighter side, clothing continued to be one of the best performers of the year to date, though its February growth of +13.9% is less impressive when viewed against very weak growth last year (+0.9%). Despite only achieving flat growth of -0.7%, electricals sales also represented a significant improvement on recent trends, with this month’s figure well above the -14.0% recorded last February.

Andy Mulcahy, strategy and insight director, IMRG: “Over the past few years, retail has become an industry beset with problems – even before the Coronavirus crisis hit the UK, which has massively shifted shopper behaviour. We were already seeing a division opening up between the growth fortunes of multichannel and online-only retailers, and this might be a trend that becomes increasingly profound given the current climate.”

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