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The DeliveryX UK Top500 2022

Download the DeliveryX UK Top500 2022 Report in which we rank the best 500 retailers and brands by their approach to Operation and Logistics. This DeliveryX report enables us to give space and recognition to the importance of this Operations and Logistics to look at the Top500 retailers through the Logistics & Operations lens and to highlight editorially those retailers of note that stand out in this area.

Our ranking of Operations & Logistics provides a lens through which retailers can be viewed on their delivery and returns propositions, while also being a measure of the superior services and innovations offered by industry leaders. 

Metrics from this area are amalgamated into the overall ranking for each retailer, placing them at a certain position within the RetailX Top500. This could be Elite, for the very best retailers across all Dimensions, Leading, or among the Top50, 100, 250, 350 or 500.

The Operations & Logistics Dimension consists of multiple metrics assessing behaviour and retailer promises in order to discover what promises Top500 retailers make on delivery, on returns and on collection, and what multichannel services these retailers offer. 

Read the report to find out more about the level to which retailers are themselves showcasing Logistics & Operations, not just as a service to customers but also as an experience. It has moved from being a way to get product into a customer’s hand to a delivery experience that is almost as immediate and friction-free as the ordering process itself. Click & collect from Screwfix in one minute, or a pharmacy delivering medication in 30 minutes are setting new consumer expectations.

Highlights of the DXUK Top500 2022:

  • Detailed market context
  • The DeliveryX UK Top500 Ranking
  • Detailed breakdowns of customer expectations, Sustainability and Shipping Trends
  • How Collection and Returns are important
  • Innovation in delivery 

Case studies on Amazon, Holland & Barrett,  LloydsPharmacy, Screwfix and Tesco

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