Consumers want delivery locations beyond just the home; they want better returns and they want the ability to track their deliveries and, when required, the ability to also change their deliveries inflight. Retailers, conversely, may not have the budgets or ability to match these lofty expectations set by industry leaders.
This whitepaper features retail comment throughout, as well as a focus section which offers comprehensive and honest overview. We also offer up considerations for action, a top-tips guide to planning for the coming year and round up with 10 key actions that we believe you should be focusing on.
Included are case studies from New Look, Schuh, Craft Clubs, Mothercare, Lovehats, Next, Orvis and De’longhi Group
Some key discoveries in our research:
- Nearly half of retailers use a blend of partners to deliver a unique customer experience
- Visibility and tracking services are a top priority for development with 45% of retailers citing them
- Only 14% of retailers are not satisified with their current delivery offering
- 22% of retailers suggest that their customers were indifferent when it came to satisfaction with delivery services offered