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The ‘Wow’ and the ‘How’

Multichannel retailers create ‘wow’ moments to engage with and sell to consumers. As previous certainties are shaken by cyclical and epochal change, the search for ‘how’ to deliver on the promises is top of mind. Whatever our position in the shifting landscape, we share one imperative: to act wisely at pace. We consider our options to decrease the latency between idea and gaining advantage.

Produced in partnership with Maginus, this whitepaper showcases a new strategy namely outsourcing the right tasks to the right source in order to maximise customer service. Offering visibility of every moving part, with a willingness to interoperate and flex the service, creating an infrastructure that can continually change and adapt.

Included in this whitepaper:

  • How to grow and to succeed is to collaborate with others
  • An outline of some ideology underpinning strategic operations that reach to the very core of every retailer
  • Digital forces and how they are reshaping the supply side for the future
  • Case studies from leading retailers Schuh, House of Fraser and John Lewis on how their customer service is at the centre of their planning
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