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GUEST COMMENT From clicks-to-bricks – the high street isn’t dead, it’s in revival

17 Oct 2019by Paul Skeldon

EDITORIAL Growth is now an international business

17 Oct 2019by Paul Skeldon

EDITORIAL Asos shows the cost of trying to keep up

17 Oct 2019by Paul Skeldon

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IREU Top500 Operations & Logistics Dimension Report 2019 Part 2

Operations & Logistics

Strategy & Innovation

September online sales up on last year – but down on last month: ONS

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WH Smith succeeds on the high street and online through a focus on stationery – and cutting store rents

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Research Articles

Case Study: Nespresso: Capturing the coffee cup

28 May 2019by Jonathan Wright

Nespresso’s successful membership model builds brand loyalty, ensures repeat sales and encourages advocacy.

Case Study: New Look: Back from the brink

28 May 2019by Jonathan Wright

New Look’s turnaround plans focus on building brand equity and enhanced product range rather than extending its physical presence

Brands Delivery Focus International Online Other Product UK

Mobile & Cross-channel: Mobile challenges

28 May 2019by Jonathan Wright

A lack of real-world stores limits the cross-channel options for some leading brands, while mobile continues to grow in importance.

Brands Cosmetics Customer Delivery Homeware Jewellery Mobile Online People Physical Store Product Research Sports and outdoor equipment UK

Operations & Logistics: Supply and demand

28 May 2019by Jonathan Wright

Click and collect continues to grow – but leading brands are unlikely to make it an express option because of lack of consumer take-up

Brands Consumer electronics Customer Data Delivery Europe Online Selling The Customer UK

Strategy & Innovation: Fine-tuned retail strategies

28 May 2019by Jonathan Wright

Research suggests that brands are testing new approaches, but moving on quickly if they don’t see sufficient performance gains.

Brands Consumer electronics Cosmetics Customer Delivery Fashion accessories Focus Jewellery Mobile Performance Dimension Product Region Research Retailer RXBX Selling Sports and outdoor equipment Strategy and Innovation The Customer

Strategic Overview: Changing with the times

28 May 2019by Penelope Ody

Brands are adapting to society’s changes as impatient shoppers, social media influencers and generational attitudes transform the way we shop, reports Penelope Ody

Brands Clothing Cosmetics Customer Delivery Europe Focus Jewellery Marketplaces Merchandising Online Other PR Product Research Retailer Selling Supplier The Customer UK

From the editor-in-chief - RetailX Brand Index Report 2019

24 May 2019by Ian Jindal

Welcome to the third annual RetailX Brand Index, in which we once again focus on consumer brands and retail brands that sell to customers across Europe.

Annual Brands Customer Delivery Europe Focus International IREU Top500 Merchandising Research Selling The Customer

Emerging Practice: Get it right for customers however specific their needs

17 Apr 2019by Chloe Rigby

When retailers help their customers find just the item they need, they’re more likely to see them return to buy again. Chloe Rigby reports on how start-up Spoon Guru helps supermarket shoppers identify the foods that fit sometimes exacting dietary requirements.

Brands Customer Data Delivery Health Industry Merchandising Mobile Online Other People Product Research Retailer Technology The Customer UK

Strategic Overview: Standing out in a crowded marketplace

16 Apr 2019by Chloe Rigby

Retailers are finding new ways and interesting ways to tell shoppers what their products are like. But the basics still remain important, writes Chloe Rigby