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Research Articles

Conclusion

Conclusion

11 Nov 2019by Jonathan Wright
DeliveryEcommerceOtherRegionResearchUK

Research Parameters

11 Nov 2019by Martin Shaw
Brand EngagementCustomerDeliveryEcommerceLocationMerchandisingMobileOnlineOtherPerformance DimensionProductResearchRetailerThe CustomerViews
Preparing for Brexit

Preparing for Brexit

11 Nov 2019by Chloe Rigby
What Brexit means may still be uncertain – but it is already having an effect on cross-border trade writes Chloe Rigby.
BrandsConferenceDeliveryEcommerceEUEuropeInternationalOnlineOtherPaymentPeakSellingUK
Mobile & Cross-Channel: Serving shoppers wherever they are

Mobile & Cross-Channel: Serving shoppers wherever they are

08 Nov 2019by Jonathan Wright
More than half of leading retailers now offer mobile apps and effective mobile websites, but the availability of cross-channel services such as collection and returns is falling.
BrandsClothingDeliveryFashion accessoriesGardenJewelleryMobileOnlineRetailerSellingSoftwareSubscriptionUK
Merchandising: Navigating commerce

Merchandising: Navigating commerce

08 Nov 2019by Jonathan Wright
Retailers that help shoppers find the product they’re looking for score well in the Merchandising Dimension.
Automotive goodsBooksClothingConsumer electronicsCosmeticsCustomerDeliveryFashion accessoriesGardenGroceryHealthHomewareIndustryJewelleryMerchandisingOnlineOtherProductReady-made foodResearchRetailerSellingSoftwareStationeryStationery and craftUK
Operations & Logistics: Delivering on the promise

Operations & Logistics: Delivering on the promise

08 Nov 2019by Jonathan Wright
RetailX research reveals retailers cutting the cost of delivery, yet also reducing their offers around collection and returns.
DeliveryOnlineRegionResearchRetailerSellingUK
The Customer: Offering customer choice

The Customer: Offering customer choice

08 Nov 2019by Jonathan Wright
The metrics in The Customer Dimension, which show European retailers maintaining their performance from last year, suggest that companies have already optimised performance in key areas.
BooksClothingCosmeticsCustomerDeliveryEUFashion accessoriesGardenGroceryHealthIndustryJewelleryManagerMobileOnlineOtherPaymentResearchRetailerSellingSoftwareThe CustomerUK
Strategy & Innovation: Meeting local expectations

Strategy & Innovation: Meeting local expectations

06 Nov 2019by Chloe Rigby
Chloe Rigby analyses the research to find out whether retailers are offering territory-specific websites and delivery promises that meet the needs of shoppers across the EEA.
BrandsDeliveryInternationalOnlineOtherRegionResearchRetailerSellingUK
Our Metrics

Our Metrics

06 Nov 2019by Martin Shaw
Brand EngagementBrandsCustomerDeliveryEcommerceEuropeInternationalMerchandisingMobileResearchRetailerThe Customer

Delivery: Make fulfilment work

31 Oct 2019by Martin Shaw
RetailX researchers analyse the delivery, collection and returns promises that Growth 2000 retailers make
BooksClothingConsumer electronicsCosmeticsCustomerDeliveryFashion accessoriesFocusGrowth 2000HealthHome appliancesHomewareJewelleryOnlineProductRetailerSellingStationeryStationery and craftThe CustomerUK

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