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Research Articles

Conclusion

Conclusion

31 Oct 2019by Jonathan Wright
Department StoreOtherResearchRetailer
Interview: Argos puts its shoppers in the picture

Interview: Argos puts its shoppers in the picture

17 Apr 2019by Chloe Rigby
Mark Steel, digital director of Sainsbury’s Argos, tells Chloe Rigby how the retailer is using a full range of merchandising tools, from quality images, product videos and reviews to augmented reality, to explain its products to shoppers.
BrandsClothingCustomerDepartment StoreFocusIRUK Top500MerchandisingMobileOnlineOtherPeoplePerformance DimensionProductResearchRetailerSoftwareTechnologyThe CustomerUK
12 approaches to Brand Engagement

12 approaches to Brand Engagement

20 Mar 2019by Chloe Rigby
Retailers that take the time to strike up conversations with existing and potential customers stand out in the IRUK Top500 Brand Engagement Dimension. By providing information or inspiration that’s of real value to shoppers, these traders make a sale a little more likely. Here,
Chloe Rigby rounds up 12 highly practical approaches that leading retailers are taking as they find new ways to open conversations with customers
AnnualBrand EngagementBrandsCustomerDataDeliveryDepartment StoreEditorialEuropeEventsFocusIRUK Top500ManagerMarketingMobileOnlineOtherPaymentPeopleProductRetailerSubscriptionTechnologyThe CustomerUKWorkshop
Engaging on the customer’s terms

Engaging on the customer’s terms

20 Mar 2019by Chloe Rigby
At a time when shopping behaviour is changing quickly, Chloe Rigby considers how retailers are most effectively engaging with their customers
Brand EngagementBrandsCustomerDataDepartment StoreEcommerceEventsManagerMarketingMobileOnlineOtherPeopleProductResearchRetailerTechnologyThe CustomerUKWorkshop

Context: Reaching the tipping point

05 Feb 2019by Penelope Ody
With many retailers reporting that their online sales are growing 10 times faster than their store businesses, Penelope Ody looks at the key strategic changes that are suddenly high on the agenda
CustomerDepartment StoreEuropeGroceryIndustryMarketingMobileOnlineProductRetailerSellingTechnologyThe CustomerUK

Conclusion

05 Feb 2019by Jonathan Wright
CustomerDepartment StoreEUFocusRetailerUKUnited Kingdom

Multichannel in context

31 Jan 2019by Chloe Rigby
As department stores’ business grows online quickly, we look at the promises that this group of retailers offers to ecommerce and multichannel customers.
BrandsCustomerDeliveryDepartment StoreEcommerceIRUK Top500LocationMerchandisingMobileOnlineOtherProductRetailer
Focus on growth

Focus on growth

30 Jan 2019by Chloe Rigby
AUBrandsClothingDeliveryDepartment StoreEcommerceFocusGrowth 2000IndustryInternationalIRUK Top500MobileOnlineOtherResearchSellingSubscriptionSupplierTechnologyUK
Case study: Coles

Case study: Coles

20 Dec 2018by Jonathan Wright
From spare car parts to fast fashion and kitchenware, Australian retailers across different sectors are working hard to provide solutions tailored to their customers
AUCustomerDeliveryDepartment StoreMerchandisingMobileOnlineOtherProductResearchRetailerUK

Strategy & Innovation

19 Dec 2018by Jonathan Wright
Successful retail strategies give customers a convenient and easy shopping experience
AUClothingCosmeticsDeliveryDepartment StoreJewelleryMobileOnlineOtherProductResearchSellingSoftwareSports and outdoor equipment

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