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Research Articles

Mobile & Cross-Channel: Serving shoppers wherever they are

Mobile & Cross-Channel: Serving shoppers wherever they are

08 Nov 2019by Jonathan Wright
More than half of leading retailers now offer mobile apps and effective mobile websites, but the availability of cross-channel services such as collection and returns is falling.
BrandsClothingDeliveryFashion accessoriesGardenJewelleryMobileOnlineRetailerSellingSoftwareSubscriptionUK
Case Study: Nespresso: Capturing the coffee cup

Case Study: Nespresso: Capturing the coffee cup

28 May 2019by Jonathan Wright
Nespresso’s successful membership model builds brand loyalty, ensures repeat sales and encourages advocacy.
DeliveryEuropeEventsOnlineOtherProductSellingSubscription
12 approaches to Brand Engagement

12 approaches to Brand Engagement

20 Mar 2019by Chloe Rigby
Retailers that take the time to strike up conversations with existing and potential customers stand out in the IRUK Top500 Brand Engagement Dimension. By providing information or inspiration that’s of real value to shoppers, these traders make a sale a little more likely. Here,
Chloe Rigby rounds up 12 highly practical approaches that leading retailers are taking as they find new ways to open conversations with customers
AnnualBrand EngagementBrandsCustomerDataDeliveryDepartment StoreEditorialEuropeEventsFocusIRUK Top500ManagerMarketingMobileOnlineOtherPaymentPeopleProductRetailerSubscriptionTechnologyThe CustomerUKWorkshop
Case Study: Holland & Barrett

Case Study: Holland & Barrett

05 Feb 2019by Chloe Rigby
CustomerDataHealthMobileOnlineOtherRetailerSubscriptionThe CustomerUK
Amazon: Dominant online but still setting targets

Amazon: Dominant online but still setting targets

05 Feb 2019by Chloe Rigby
AnnualCustomerDeliveryEcommerceMobileOnlinePaymentProductSubscriptionThe CustomerUK
Focus on growth

Focus on growth

30 Jan 2019by Chloe Rigby
AUBrandsClothingDeliveryDepartment StoreEcommerceFocusGrowth 2000IndustryInternationalIRUK Top500MobileOnlineOtherResearchSellingSubscriptionSupplierTechnologyUK
Get connected to the Internet of Things

Get connected to the Internet of Things

08 Nov 2018by Chloe Rigby
The Internet of Things has long been seen to have enormous potential. But as yet, relatively few brands and retailers have got to grips with how the IoT might enhance their multichannel strategies. Chloe Rigby finds out more about the opportunities.
AgencyBrandsCustomerDataIRUK Top500LocationOtherPeopleProductRetailerSubscriptionTechnologyThe CustomerUKWebinar

Payments are the key to international growth

11 Oct 2018by Marc Birkner
Ecommerce offers growing and specialist retailers the chance to expand, but that means helping customers to pay in ways that suit them, says Marc Birkner, Managing Director, Small and Medium Businesses, Ingenico Group
BrandsCustomerDeliveryEcommerceEuropeInternationalMarketplacesMobileOnlinePaymentProductSubscriptionTechnology
Stand out from the crowd

Stand out from the crowd

11 Oct 2018by Chloe Rigby
Our new ranking of up-and-coming retailers illustrates the vibrancy of UK retailing, says Chloe Rigby
AUBrandsClothingCustomerDeliveryDepartment StoreFocusIndustryInternationalMarketplacesMobileOnlineOtherResearchRetailerSellingSubscriptionSupplierTechnologyThe CustomerUK
Analysing the Numbers

Analysing the Numbers

08 Dec 2017by Fernando Santos
How do leading UK retailers measure up when it comes to Operations & Logistics? InternetRetailing researcher Fernando Santos explores the figures that underpin deli

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