Research Articles

Mobile & Cross-Channel: Serving shoppers wherever they are

08 Nov 2019by Jonathan Wright

More than half of leading retailers now offer mobile apps and effective mobile websites, but the availability of cross-channel services such as collection and returns is falling.

Case Study: Nespresso: Capturing the coffee cup

28 May 2019by Jonathan Wright

Nespresso’s successful membership model builds brand loyalty, ensures repeat sales and encourages advocacy.

Delivery Europe Events Online Other Product Selling Subscription

12 approaches to Brand Engagement

20 Mar 2019by Chloe Rigby

Retailers that take the time to strike up conversations with existing and potential customers stand out in the IRUK Top500 Brand Engagement Dimension. By providing information or inspiration that’s of real value to shoppers, these traders make a sale a little more likely. Here,
Chloe Rigby rounds up 12 highly practical approaches that leading retailers are taking as they find new ways to open conversations with customers

Case Study: Holland & Barrett

05 Feb 2019by Chloe Rigby

Customer Data Health Mobile Online Other Retailer Subscription The Customer UK

Amazon: Dominant online but still setting targets

05 Feb 2019by Chloe Rigby

Annual Customer Delivery Ecommerce Mobile Online Payment Product Subscription The Customer UK

Get connected to the Internet of Things

08 Nov 2018by Chloe Rigby

The Internet of Things has long been seen to have enormous potential. But as yet, relatively few brands and retailers have got to grips with how the IoT might enhance their multichannel strategies. Chloe Rigby finds out more about the opportunities.

Agency Brands Customer Data IRUK Top500 Location Other People Product Retailer Subscription Technology The Customer UK Webinar

Payments are the key to international growth

11 Oct 2018by Marc Birkner

Ecommerce offers growing and specialist retailers the chance to expand, but that means helping customers to pay in ways that suit them, says Marc Birkner, Managing Director, Small and Medium Businesses, Ingenico Group

Brands Customer Delivery Ecommerce Europe International Marketplaces Mobile Online Payment Product Subscription Technology

Stand out from the crowd

11 Oct 2018by Chloe Rigby

Our new ranking of up-and-coming retailers illustrates the vibrancy of UK retailing, says Chloe Rigby

AU Brands Clothing Customer Delivery Department Store Focus Industry International Marketplaces Mobile Online Other Research Retailer Selling Subscription Supplier Technology The Customer UK

Analysing the Numbers

08 Dec 2017by Fernando Santos

How do leading UK retailers measure up when it comes to Operations & Logistics? InternetRetailing researcher Fernando Santos explores the figures that underpin deli

Payment Revolution: the future of money and crypto adoption in retail - Webinar

Growth and Change: from ‘Baskets’ to ‘Customers’. How PEPCO and Poundland have Flexed and Focused - Webinar

EDITORIAL What now for stores as high street brands move online?

GUEST COMMENT The fall of Arcadia - but how future owners could make it rise again

EDITORIAL How Top500 retailers from Burberry to The Works from are targeting digital at a time when online sales are expanding fast but overall sales are falling

Spain Top100 Report

ScS sees orders rise 92% as it rides the wave of pent-up demand in 2020

John Lewis & Partners rolls out 3D visualisation to bolster its Home Design appointments