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EDITORIAL AO, Naked Wines and THG report strong pandemic performances – but can it last as the UK starts to emerge from Covid-19?

16 Apr 2021by Chloe Rigby

GUEST COMMENT The who, what and where of personalised service

16 Apr 2021by Lynne Capozzi

GUEST COMMENT Four big ways the big four can win with ecommerce shoppers

15 Apr 2021by Callum Saunders

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Research Articles

Leading in the time of pandemic

18 Feb 2021by Chloe Rigby

This year’s Top500 is led by retailers that had an advantage in dealing with Covid-19, often gained through previous steady investment in multichannel and ecommerce

2021 In conclusion

18 Feb 2021by Chloe Rigby

This year, perhaps more than any, the RetailX Top500 UK report is a tribute to the ingenuity of retailers who have worked tirelessly to serve customers over the course of the last 12 months.

Annual Research UK

Case Study: Boots: Going further with prescription online ordering

18 Feb 2021by Chloe Rigby

Boots stores have mostly remained open throughout the pandemic but as well as boosting its online operations to cope with increased product demand, new online pharmacy and beauty services, including virtual consultations, have been introduced to serve shoppers unable to leave their houses.

Annual Research UK

Case Study: New Look: Extending returns due to the lockdowns

18 Feb 2021by Chloe Rigby

New Look has extended its free returns policies for both online and instore purchases during the pandemic.

Annual Research UK

Case Study: Wilko: ready for lockdowns

18 Feb 2021by Chloe Rigby

Value-led mixed goods retailer Wilko has been able to open its stores throughout the pandemic and while stores have remained popular, its online offer went into the pandemic already fortified by a multichannel restructuring and investment in 2014.

Annual Research UK