InPost will allow ecommerce retailers to offer delivery to any of over 8,000 lockers directly at checkout, following the introduction of its Collect service.
Providing customers with flexible delivery options can help retailers avoid basket abandonment, InPost stressed. Figures show that up to 77% of orders are left incomplete, with 50% of shoppers abandoning their baskets due to deliveries being too expensive and more than half of consumers have had issues with a doorstep delivery in the past.
Furthermore, consumers are looking at out-of-home delivery and with 73% of GenZ and millennial shoppers preferring lockers to parcel shops, lockers are the future. More than half of UK consumers have already used delivery lockers for online purchases, and this rises to 71% for Gen Zs and 68% for Millennials.
InPost added these are key audiences to attract, with most locker lovers likely to be high earners with 31% having an income over £50k and 39% shopping online once a week or more. By consolidating shipments and minimising the need for multiple delivery attempts, lockers also align with growing consumer preference for sustainable deliveries and the vast majority (84.2%) of shoppers believe lockers present a greener solution.
Neil Kuschel, InPost UK CEO, commented: “Our Collect service offers everything shoppers want when it comes to delivery – convenience, affordability and speed.
“The ability to choose an InPost Locker at checkout is revolutionising the way we receive parcels in the UK, allowing consumers to get their stuff at a time and place that suits them, and at price that won’t put them off. In a world where parcel theft is on the up, and people are fed up with missed deliveries to their home, our new Collect service provides retailers with a great solution that will increase their shopper appeal, and their sales.”
The Collect service will on display at eCommerce Expo on 18-19 September at London’s Excel.
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