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Royal Mail set to spend £130m on technology in order to better meet customers’ delivery needs

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Royal Mail is to spend £130m on technology that it says will help it to become more flexible and better meet customers’ needs.

The delivery organisation says the five-year investment in hand-held devices will enable it to introduce new delivery methods and improve tracking.

The next-generation devices, still to be identified in partnership with supplier BT, will start to be rolled out to postal workers in 2015, with the aim of enabling more flexible delivery for customers and improving management information and tracking.

The deal is part of a Royal Mail IT transformation programme.

Nick Landon, managing director of Royal Mail Parcels, said: “We are delighted to announce our investment of around £130 million in IT which will better enable us to develop new services for parcels customers. This is part of our on-going programme to continue to respond to the needs of our customers and maintain our leading position in the UK parcels market.”

Luis Alvarez, chief executive officer of BT Global Services, said: “We’re passionate about helping leading organisations like Royal Mail blend the latest technologies with their people’s skills and experience to get the best business results – something we call the art of connecting. The new hand-held devices, provided and managed by BT , will transform parcel tracking, helping Royal Mail create an even better connection with its customers.”

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