Ocado today said its retail revenues had grown by 12% over the final quarter of its financial year, as shoppers placed more orders but spent slightly less on each shop.
The average order size during the 13 weeks to December 2 came in at £104.91. That’s 1% down on the same time last year when shoppers spent an average of £105.94. But the average number of orders per week grew by 13% to 320,000, resulting in retail revenues of £390.7m, up by 12% on last time. Those revenues were made across its online grocer business ocado.com, and its specialist web shops, Fetch, for pet owners, Sizzle, for cookware customers, and Fabled, its joint venture with Marie Claire, focused on beauty products.
Ocado, a Top50 retailer in IRUK Top500 research, said that its new customer fulfilment centres (CFCs) at Andover and Erith, which both feature automation and robotics, were performing well.
Ocado chief executive Tim Steiner said: “Our unrelenting focus on delivering consistent high levels of service and value to our customers in the UK has produced another quarter of satisfying growth. The new capacity that we have brought on stream in CFCs 3 and 4 in Andover and Erith has enabled us to again report double digital growth in new customer acquisition. Both facilities are performing well and Erith continues to ramp up in line with our expectations.
“Although in many respects, 2018 has been a transformative year for Ocado, the story has only just begun. We look forward to the coming year and continuing to turn our substantial opportunities into sustainable value for all our stakeholders.”
Ocado said earlier this year that its robotic warehouses were helping it adapt as levels of customer demand rose. It is now using the technologies it has developed in-house to equip automated warehouses and run ecommerce systems for third-party retailers in the US and Europe.
Image courtesy of Ocado