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Tesco expands Whoosh rapid delivery service to 1,000 stores


Tesco has expanded its rapid delivery service, Whoosh, to 1,000 Express stores across the UK.

The supermarket giant first launched the online service in May 2021, with a target of having 800 stores offering the speedy delivery service by the end of February 2023.

However, it now serves 55% of UK households, with The Hammersmith Olympia Express store in London became the 1,000th Tesco Express to offer the service.

Customers have the chance to order food and snacks from a curated list of 2,500 to 4,500 essential products in as little as 30 minutes, with delivery set at £2.99 for orders that cost £15 or more, via Whoosh.

“Our Whoosh service is rolling out at a rapid pace, opening in two Express stores a day on average this year. We’ve beaten our own target and we are seeing growing evidence that customers love the quality, speed and convenience of the service,” said Greg Bertrand, head of whoosh at Tesco.

“We are getting faster, and our availability is at a consistently high level. Whether it is a missing ingredient as you start to prepare a meal or ordering a finest meal deal to eat that night, Whoosh can quickly come to the rescue.”

The supermarket giant has also figured out ways to further improve the customer experience, including offering 15-minute delivery window estimates and live tracking of the rider on a map via the app.

In October, Tesco set out how it is continuing to develop its multichannel services in a UK online grocery market, which is settling at a new lower level post-pandemic.

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