Close this search box.

The rise of refurbished tech: 71% of consumers conscious of electronics’ eco credentials


The majority of UK shoppers now consider the environmental impact of their electronic goods when purchasing a new item, according to a new report, with almost three quarters looking at not only the items but also deliveries and returns.

Trojan Electronics’ new research into the rise of refurbished electronics revealed consumer attitudes towards increased circularity to be positive. More than two-thirds (67%) of consumers said that the environmental credentials of a brand matter when buying a product.

Consumer’s opinions match up with their actions too with many choosing refurbished gadgets over brand-new items. The report found that one in six (14%) people have bought a refurbished smartphone, followed by 12% of people who have bought repaired white goods in recent years.

Additionally, twice as many people would buy a second-hand washing machine, dishwasher, or fridge than second-hand clothing items. This is despite the soaring popularity of pre-loved clothes in recent years thanks to Love Island’s partnership with eBay and the rise of pre-loved marketplaces, like Vinted and Depop.

James Rigg, CEO of Trojan Electronics, said: “These findings are food for thought for electronics manufacturers and retailers. There is a definite scepticism amongst retailers surrounding refurbished electronics, with many concerned that selling pre-loved items alongside brand-new goods will damage their brand reputation. However, this research dispels this and instead suggests that consumers are keen to explore more sustainable options.

“With large proportions of people already purchasing refurbished or repaired items, it is already developing into a habit for many shoppers. However, there is certainly still a long way to go if it is going to be achieved at a much larger scale and faster pace. Our research shows that online retailers and marketplaces make up most refurbished sales, highlighting a huge opportunity for physical retailers to introduce additional revenue streams.

“Much of the responsibility lies with retailers and manufacturers. They need to look beyond the misconceptions about quality and make refurbished items more widely available for consumers to take advantage of. Whether that be in-store or online, these sustainable products should be accessible alongside fresh from the factory products.”

We deliver!
Our editor picks some choice pieces from the analysis flow and sends them to your inbox every Wednesday. Dedicated research report previews will also come direct to you. Subscribe for the emails.

Why not join us on Linkedin and you’ll get the best updates on our research and analysis – UK, Europe and Global – in your feed.

Read More

Register for Newsletter

Group 4 Copy 3Created with Sketch.

Receive 3 newsletters per week

Group 3Created with Sketch.

Gain access to all Top500 research

Group 4Created with Sketch.

Personalise your experience on