Autonomous vending machines are growing in popularity in these socially distanced times, but for many consumers never having the right change or a pristine enough bank note has often held back their use. Now things are going digital.
Ingenico Group, a global seamless payments player, has launched what it says is an “intelligent end-to-end solution dedicated to improving customer journeys in all such unattended environments”.
The Smart Self for Vending can accept all new cashless payment methods such as QR Codes while operating as a secure gateway with 99.99% availability. It also boasts advanced acquiring capabilities and enables to accept payments made in more than 20 different currencies.
For customers, who are increasingly drawn to vending operators that can offer the latest innovations while enjoying a best-in-class customer experience, Smart Self is designed to engage and delight customers by enabling operators to interact with shoppers digitally. In addition, the solution promotes a vending operator’s charitable and sustainable approach, something that is becoming increasingly important to shoppers.
Guillaume Pascal, EVP Enterprise Retail business unit at Ingenico Group comments: “As the ultimate contactless service, we are excited by the possibilities that Smart Self for Vending opens up for vending operators whatever the sector; not only does it offer end-to-end payments processing, but it also increases efficiencies across the board. Delivering a seamless solution with all expertise in-house means we can answer all client needs. Its secure gateway provides immediate reporting with real time data, along with advanced acquiring capabilities.”
He adds: “The most significant shift in the payments industry to evolve from this year has been the sudden move towards contactless and alternative payment methods (APMs). So much so, that a vast majority of customers think that cash should disappear completely at some point in the future. Now more than ever, vending operators should be looking to self-service options for their business.”