UPS has expanded its UK delivery services so shoppers can receive their online orders where and when they want.
Shoppers can now sign up directly for the UPS MyChoice service to make changes to their home deliveries such as activating vacation settings, rerouting packages to another address or rescheduling for a future date. The service is also available through via smartphone, using UPS mobile apps.
The expansion of the service comes in response to the 35% of UK online shoppers who told researchers for the 2013 UPS Pulse of the Online Shopper report that they wanted convenient alternate delivery locations when they were not at home. Customers using the service can also have their deliveries sent to a local UPS Access Point, found in local convenience stores and petrol stations. They can also drop off prepaid returns at access points.
“Our goal is to alert and deliver 100% of packages to consumers when and where they want them,” said Alan Gershenhorn, UPS executive vice president and chief commercial officer. “UPS My Choice and the UPS Access Point network offer consumers new and unprecedented levels of visibility, communication, customisation and control of their deliveries.
“These services also provide etailers and merchants around the world options to better serve their busy customers.”
Retailers can use UPS Access Point to ship internationally to locations in six other European countries, including Germany, France and Poland, as well as to the US, Canada and Mexico. So far there are more than 12,000 locations in seven European countries: by the end of 2015 UPS expects to have 20,000 sites in 15 countries in Europe and the Americas.
