Did you know that 99% of UK marketers report their organisation changed its digital CX strategy over the past 18 months?
Watch this webinar on demand now and hear from Tom Bianchi, vice president of marketing at Acquia as he helps you navigate the complex world of customer experience in an increasingly digital-first environment.
Led by findings from the Acquia 2022 CX Trends report, we will explore the top trends in the CX space, including why content is still king, why brand loyalty could be a thing of the past and how your business can make the most of first-party data.
Check out the full video below and gain insight into:
- The leading key CX trends to leverage in 2022
- What customers actually want based on Acquia research
- How to win over customers and build a trusting relationship
- An exclusive case study with Clarks and how they used personalisation to make £1.4 in revenue from a £400,000 campaign spend
Tom Bianchi, Vice President of Marketing at Acquia
Paul Skeldon, Editor at Internet Retailing
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