Shoppers interact with brands via a number of channels — e-Commerce site, mobile app, storefront — leaving retailers with a fragmented view of their behaviours and preferences.
In order to meet and exceed customer expectations, retailers need holistic customer data, including financials, product choices, behaviours, and more.
Speaker:
Brett Gascoine
Director of Enterprise Sales, UK
SessionM
Brett Gascoine heads up the UK efforts of Customer Data & Engagement vendor, SessionM. With a passion for Customer Experience and what can be achieved through true one to one personalisation, Brett has focussed his time on how to enable Enterprise B2C businesses to truly understand their customers. He recognises that this starts with data and how to create a true single customer view. Over the last 10 years, Brett has advised and provided solutions to ASOS; Tommy Hilfiger; Deutsche Telekom; BBC and many more.
