Launching the RetailDNA – Customers 2023 Report

Check in with our panel as they discuss our first RetailDNA report in the series, in which they look in further depth at the Customer Value Chain. They consider how leading retailers perform strongly in this value chain, while exploring the metrics that researchers use to assess performance in this area.


Ian Jindal, Editor in Chief – RetailX

Martin Shaw, Research Manager – RetailX

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