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Returns – Fact or Friction

Retailers are increasingly becoming aware of customer dissatisfaction on returns and the grim reality today is that if the returns process is not up to par with the original sale experience they will go elsewhere. Consumers are demanding convenience as a given, speed of light refunds or try before you buy.

In this webinar we look at:

  • The challenges retailers face to sustain their returns logistics profitably
  • The current returns options that are already available to customers. We discuss the exponential demand for transparency and instant data
  • The Return Unicorn – Utopia at its best


Jane Smith
Business Development Manager

Jane Smith has over 26 years of experience working within the retail logistics industry, and understands that dynamic agility is key in providing future proof solutions to the UK’s leading high street brands. She says “It is essential to be ahead of the race in this ever-shifting landscape of technology and consumer demand.  By working in partnership with our clients we provide the highest levels of customer experience.”

Kerry Delaney
Commercial Director

Kerry Delaney has over 20 years of experience in the 3PL global supply chain and logistics industry.  Kerry is currently the Commercial Director at CML and is responsible for growing the business, particularly in the e-commerce sector, whilst continuing to develop its existing accounts by offering further innovation, and delivering exceptional levels of customer service.

Kerry says “part of my role is also to identify emerging logistics industry trends and to ensure that CML is investing in the latest technology, systems and equipment to support these trends. This enables us to provide quicker and more cost effective logistics solutions which in turn enables our customers to be the best they can be within their marketplace.”

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