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Waitrose, House of Fraser, N Brown Group: Innovating to stay ahead in a competitive market

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Today we hear from retailers from Waitrose and House of Fraser to N Brown Group as they innovate to attract customers.

It’s just this kind of innovation that has proved a winner in our previous Internet Retailing Awards – now the time has come for you to help decide this year’s winners. Find out more here about how to nominate. It’s also important to keep thinking about how to stay ahead at a time when online sales are not growing as fast as in previous years. Today we cover figures from both the ONS and IMRG. Today’s guest comment comes from Sridhar Turaga of Mu Sigma, who considers why great customer support is just so important – and how it can be delivered.

Our webinars

The next Internet Retailing webinar will be on July 1, when Rick Barbari of Digital River World Payments will join us to discuss how best to make websites attractive to cross-border shoppers. Digital River: how to optimise your ecommerce site for the cross-border consumer is at 2.30pm that day – find out more and register here.

Jim Davidson, head of research at Bronto Software, returns for his third webinar with Internet Retailing on July 2. He’ll consider what retailers can learn from the two ‘moments of truth’ when shoppers may drop out of the purchasing process – and how retailers can win them back. He’ll also unveil the findings of Bronto research into a shopping cart and product page audit that spans more than 100 retailers. Revenue rescue: saving sales when shoppers stray is at 2pm on July 2. Find out more and register for the free webinar here.

Click to visit the Internet Retailing webinars page to catch up on any that you may have missed.

The Internet Retailing Awards

The Internet Retailing Retailing Awards will be held on September 24 at the Mandarin Oriental, London. Nominations are now open – click here to nominate your own company or one whose work you admire, and tickets are now available to buy.

Our research reports

Our research editors research and produce regular reports on pertinent ecommerce issues. The latest, on Conversion Rate Optimisation, comes from Liz Morrell who explains here why this is a must-read report. Click on the links too to download your free copies of the Seasonal Commerce Report and Customer Experience Report.

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