Customer experience has the potential to make or break a retailer’s reputation - and delivery is now a dominating factor. That includes not only the delivery promise, but also the retailer’s ability to keep that promise.
This white paper sponsored byAmazon Shipping, investigates what the UK Top500 are doing to meet the promise; as well as what exactly that promise is and its importance to the customer.
Using RetailX data, we also discuss whether delivery options can be used to drive sales, the implications of a negative delivery experience and how retailers can make up for any broken promises, if the delivery does fall through along the way.
Inside, you’ll find a case study on leading footwear retailer, Schuh, outlining how it benefits from committing to a delivery pledge. Plus, hear from Pets At Home and Screwfix for further exploration into the delivery promise, in practise.
Inside the report: