In recent years the role of payments has changed greatly for retailers. Rather than being seen as an awkward but necessary end function as it use to, it is now increasingly being seen as an enabler of better-than-ever customer experience. Retailers are starting to realise the value of a better payments experience, providing a quicker, slicker, more efficient payment process. They allow their customers to pay when, where and how they want – ensuring their customers’ payments are secure without the process impacting on the overall payment experience.
In this whitepaper, produced in partnership with ACI Worldwide we examine how the role of payments is changing and the opportunities around moving to an experience-led payment process. We also look at the move to an ‘always ready, always on’ infrastructure and at the role of AI and data in managing the payment process.
Included in this report: