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Yodel updates customer app and introduces new features


Yodel has updated its customer app to provide customers with a more personalised parcel delivery experience this Christmas.
The app includes a number of new features for customers, including the ability to pre-select a default ‘safe place’ at their home address should they not be in to receive the parcel in person. Greater parcel tracking functionality is also included, allowing users to receive push notification updates on the status of their delivery.

After downloading the app, customers will also be able to use streamlined login services to provide additional information to drivers, such as preferred deliver to neighbour preferences.

The app will be updated yet again in the new year, with additional features including updates on parcels via Amazon’s assistant Alexa and taking pictures of a dedicated ‘safe place’ to show the driver.

Helen Marshall, CIO at Yodel, said: “This launch reinforces our commitment to investing in innovation and technology across our business to drive efficiency for customers.”

Yodel has previously launched a consumer-to-consumer service, Yodel Direct, and invested more than £1 million in a state-of-the-art new sortation system which scales up capability to handle a broad range of specialist items.

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