INTERVIEW Bruce MacInnes of BrandAlley on the importance of meeting customer expectations

Retailers must focus on the customer, delivering an experience that meets their expectations at every point, says Bruce MacInnes, chairman of BrandAlley UK. It’s important, he says, that shoppers’ experiences on the designer discount site, and their experience of the brands that they sell, stays consistent from the website to (more…)

In-store and online shopping set to rise this Easter weekend – unless there’s a return for the Beast from the East

Apple Pay

Visitor numbers in store are likely to show a recovery this Easter weekend – unless there’s a return of freezing conditions seen earlier this month, according to Springboard. The analyst says that any boost to footfall is likely to go hand-in-hand with shopping online. Springboard expects that footfall over the (more…)

Hammerson lettings at 75-year high as retailers and brands compete for high footfall sites

Hammerson this week set out how its shopping centre strategy had changed as the shape of retail tilts further towards multichannel selling. It said consumers’ growing use of both in-store and online channels, and growing interest in shopping from middle-class tourists, meant that both retailers and consumer brands were demanding (more…)