WorldStores and Farfetch win significant investment

money box

Pureplays WorldStores and Farfetch both this week announced investment worth millions that they will put into improving delivery offers, technology and expansion. WorldStores, which operates homewares etailer Worldstores.co.uk, flash sale platform Casafina.com, furniture site Modern.co.uk and nursery retailer Kiddicare.co.uk, said it had won £25m from Goldman Sachs’ merchant banking division. (more…)

Intu Properties puts the focus on making its shopping centres both digital and destinations

Keep pace with the customer

Shopping centre owner Intu Properties today said it had responded to the growth of online shopping with a focus on making its centres into family-friendly destinations for a day out, supported by digital initiatives including a transactional website and free wi-fi. “We recognise that we are competing with other attractions, (more…)

Hammerson says multichannel approach helps add value, as it rolls mobile app and beacon technology out across its portfolio

cabot-circus1

Hammerson says a multichannel approach to retail has helped it to meet the demands of both customers and traders in its shopping centres. This year it plans to roll out across its shopping centre portfolio, its Plus mobile app, which uses Bluetooth beacons and geolocation technology to send shoppers personalised (more…)

Retail ‘most complained-about sector’ in the UK as online commerce grows: study

Crowd

Retail is the most complained-about sector in the UK, as the growth of internet shopping drives rising complaints, according to a report out this week. Ombudsman Services, an independent, not-for-profit, complaints mediation service, said 18.5m complaints were made about retail in the last 12 months in its annual Consumer Action (more…)

Multichannel measures help New Look to record Christmas, but warm autumn holds third-quarter sales back

July Issue, New Look article, image 4

Growing customer demand for multichannel shopping services, from click and collect to mobile ordering, helped New Look to a record Christmas. The warm autumn meant overall third quarter sales were down but profits grew by more than a quarter, the fashion retailer said today. New Look today reported ecommerce growth (more…)

IRUK 500: Amazon UK, Argos, House of Fraser, John Lewis and Marks & Spencer lead in the research, now online for the first time

IRUK 2015 Logo with Digital River

Amazon UK , Argos , House of Fraser , John Lewis and Marks & Spencer are the UK’s leading multichannel and ecommerce retailers, according to the Internet Retailing Top 500 (IRUK 500), available online for the first time today. Today’s publication of the IRUK 500 brings to a culmination the (more…)

Search for UK retailers grows, especially from emerging markets and via smartphone

searchlights

There’s fast growth in the number of shoppers from around the world who are searching for UK brands and retailers, new figures suggest. Interest is growing both from established and emerging markets, and is rising particularly quickly on smartphones as mobile networks outstrip fixed-line broadband networks, the latest BRC-Google Online (more…)