Tesco chief executive Philip Clarke today put the emphasis on customer-centric multichannel retail as he vowed the supermarket would be transformed by a “relentless focus” on giving its shoppers the “most compelling offer”. Clarke said the supermarket group was “determined to lead the industry” at a time when the commercial (more…)
Burberry today reported strong online growth but “soft” footfall in stores as consumers change the way they shop. However, it said, conversion was higher both online and off in the second half of its financial year, “further driving retail productivity”. Total revenue grew to £1.3bn in the six months to (more…)
Under-developed multichannel retailing meant that Debenhams missed out when customer thirst for convenience came to the fore this Christmas, the department store said this week. Explaining flat sales and a 24.5% fall in profits in the first half of its financial year, the company said it had suffered in the (more…)
The latest figures from the IMRG Capgemini e-Retail Sales Index has revealed that the UK online retail sector has experienced its strongest Q1 growth in three years, representing an estimated £23.1 billion spent online – and online shoppers are spending more per shopping spree, rather than there just being more (more…)
Following the launch of its technology incubator, JLAB, John Lewis has announced a panel of external mentors who will advise and judge entrants to the lab. Headed up by tech entrepreneur Stuart Marks (pictured right), the panel of mentors will provide business advice and encouragement to the companies who make (more…)
Despite a quarter of European shoppers using the web to research products and look at retail websites, 55% still don’t regularly buy on PC, mobile or through other digital channels, suggests a study out this week by Forrester.
Total sales at M&S.com are up 12.5%, despite the retailer being forced to throttle its marketing activity to ensure a smooth transition from its old Amazon platform to the new site, the company reveals, as it outlines its Q1 results today.
UK retailers and other advertisers spent £6.3bn in 2013 reaching consumers who surf the internet through a growing array of devices, new figures show. More than £1bn of that total was directed at those who use a mobile device to go online, found the latest Internet Advertising Bureau UK (IAB) (more…)
Online is a top priority for retailer investment in coming years. That’s the finding of a new report from TLT. Going for growth: strategies for retail success in 2014, researched for the law firm by Conlumino, questioned 60 of the UK’s leading retailers and found that 90.9% of the retailers (more…)
It may be the big emerging market of the future but in the meantime, UK retail businesses have found the Chinese market difficult to tackle. Many, notably Tesco, have opted for joint ventures with local retailers as they tackle the market. Nick Robertson, chief executive of Asos recently commented on (more…)
Achica has appointed Steve Robinson (pictured), who previously headed M and M Direct, as its new chief executive as the members-only homewares-to-food site shifts its focus towards expansion at home and abroad. He takes over from William Cooper, who co-founded Achica and will now move to chair the company, a (more…)
Most British shoppers still prefer to buy on the high street, rather than online, a new report shows. Despite the fast growth of ecommerce in the UK, fewer than half (41%) of UK shoppers are today completely happy to buy online, according to The Future of Online Retail Report. At (more…)
Britain’s multichannel retailers are in upbeat mood this week, with announcements from M&S and Vodafone of investment both online and on the high street. Marks & Spencer this week said it would extend its bricks and clicks approach to international growth, building flagship stores in key cities and supporting them (more…)
Asos chief executive Nick Robertson today set out how online fashion retailer will build the infrastructure it needs in order to reach its next turnover target of £2.5bn, after it reaches its £1bn target in the current financial year. Robertson told journalists at a lunchtime press briefing today that after (more…)
Almost 70% of Domino’s UK pizza deliveries are now ordered online. Domino’s Pizza Group today said in an interim management statement that 69.4% of its UK delivered sales were now made over the internet. Total sales through online platforms grew to £103m, in the 13 weeks to March 30, 25% (more…)
Boohoo this week said it was winning more customers, fast. In a year-end trading update, the online fashion retailer said it had turned over more than £109m in the year to February 28, 62% up on the same time last year. Adjusted EBITDA (earnings before interest, taxes and depreciation of (more…)
The ecommerce market is set to come under scrutiny from the new competition watchdog.
The Hut Group has bought Moo, which operates classified advertising portal Preloved.co.uk in a deal that is being seen as part of a trend towards consolidation in the sector. Advisor BCMS announced that the online retailing group had bought the 14-year-old company today. Preloved, founded by Ian Buzer, in 1997, (more…)
UK shoppers spent £678.8m a week online in February, according to official figures released today. That’s 12.4% more than at the same time last year. The Office for National Statistics (ONS) said in its February retail sales report, published this week, that 10.7% of all retail spending, excluding petrol, took (more…)
Internet Retailing this week named the UK’s top 500 multichannel and purelay retailers in the new IRDX Top 500 Footprint 2014. The listing, published at Internet Retailing Expo 2014, reveals the country’s Top 100 retailers, from Amazon to Zara, as well as a following 400 retailers, which runs from organic (more…)