Tesco is bringing augmented reality into play as it takes digital into its smaller convenience stores this Christmas. The retailer says it has produced the first bespoke high street window display to be shown by a supermarket. All the items shown in the Regent Street Metro window can be bought (more…)
John Lewis has reported online sales up by more than a fifth as Christmas spending continues to climb. The department store saw online sales rise by 22% in the week to December 7, the second week in a row in which more than a third of its business went through (more…)
Carpetright says a move to align its website and call centre have led to sales from the combination of the two that are equivalent to one of its top 20 stores. The floor coverings-to-beds business said the results stem from work to improve its conversion to sales ratio, with improved (more…)
Christmas sales may break records – but retailers must factor in returns when working out how good their performance has been.
Magazine publisher Condé Nast is to launch an ecommerce division as it looks to explore new commercial horizons brought by the emergence of new technology and the growth of online retail. It has hired from the world of retail, appointing Franck Zayan (pictured), currently responsible for ecommerce at Paris department (more…)
High streets must invest and adapt to the rise of online to ensure a prosperous future, new research out today suggests. Filling empty shops and offering a wider choice are among the key priorities for town managers countering the growth of ecommerce, the report, carried out for the British Property (more…)
Tesco today said its focus on multichannel was delivering “record” online grocery orders. The rise in ecommerce food transactions comes at a time when the UK’s largest retailer now offers one-hour grocery home delivery slots to more than 98% of the UK population, and has more than 200 grocery Click (more…)
Christmas trading has got off to a strong start online and via mobile, figures from both retailers and industry commentators suggest. A raft of Black Friday and Cyber Monday promotions appear to have helped lift sales across both days. John Lewis said Friday’s sales on the johnlewis.com website were more (more…)
Online sales grew strongly in November as Christmas shoppers made an early start, according to the British Retail Consortium (BRC). The BRC-KPMG Online Retail Sales Monitor for November 2013 found non-food online sales grew by 16% during the month, taking three-month average growth to 13.8%. That gave a boost to (more…)
Retailers are struggling to connect with older consumers, who say they feel left “out in the cold” despite having more time and money than ever before, according to new research.
Retailers have launched into Black Friday with a host of special offers. Meanwhile, the busiest online shopping day is yet to come, with Cyber Monday just around the corner.
More of Thomas Cook’s holidays are now booked online, the travel company said this week as it reported on the first year of a transformation programme that aims to shift the balance of the business from the high street to online. The company aims to see more than half its (more…)
Bathrooms.com is taking its first step into international markets as it starts to sell in France. The company plans to move from this first step to sell further afield within Europe and then North America. The 10-year-old etailer has launched a dedicated site for the French market,
How is the way we take delivery of the products we order online changing? Two sets of figures out today brought new insights into the answer. Firstly, IMRG and Capgemini found, in a new report, that 19% of multichannel sales were click and collect transactions in the third quarter of (more…)
UK shoppers will spend £5bn online this Christmas, 19% more than in 2012, new research suggests. The fast ecommerce growth will come as total Christmas retail sales hit £40.3bn, 3.5% more than last year, says business adviser Deloitte. But, it warns, multichannel retailers who do not offer a click and (more…)
The Whitechapel Bell Foundry , the UK’s oldest manufacturing company, is now selling online. The company was first established in 1570 and moved to its current premises in 1670. During its long history it has cast such famous bells as the original Big Ben and the Liberty Bell, symbol of (more…)
UK online shoppers expect the highest levels of customer service in Europe, but only one in three rates the service that they get. Only 41% of the 1,000 UK online shoppers surveyed in a report, The Omnichannel Customer Service Gap, carried out by customer service software company Zendesk , said (more…)
The ecommerce profile of the London Underground network rose significantly this week. Asda announced it was to enable travellers to collect their online orders from six tube station car parks, while there are also suggestions that Amazon will use space vacated as ticket offices close down across the network as (more…)
showrooming, noun: the practice of visiting a shop or shops in order to examine a product before buying it online at a lower price. [ORIGIN early 21st century: from SHOWROOM ‘a room used to display goods for sale’. Showrooming was pipped to the post as the Oxford English Dictionary’s word of (more…)
Appear Here, the online marketplace for short-term retail space, this week netted £1m in funding from investors who hail the company as a potential game-changer. Appear Here was founded by 21-year-old Ross Bailey, who himself started out with a Carnaby Street pop-up shop selling limited edition Diamond Jubilee T-shirts. The (more…)