UK retailers dispatched 10% more online orders in September than they did a year ago, new figures from the IMRG suggest. This puts year-to-date (Jan – Sep) growth at 12.8%, according to the IMRG MetaPack Delivery Index for the month. That’s slightly ahead of the index’s forecast for the full (more…)
Black Friday will be the biggest single online shopping day in the UK in the run up to Christmas – a period in which consumers will this year spend £24.3bn online, forecasts new research. That total is 10% ahead of the £21.8bn spent last year according to the latest Adobe Digital (more…)
Salesforce Commerce Cloud was officially launched at InternetRetailing Conference earlier this month, following Salesforce’s acquisition of Demandware. Since then we’ve caught up with Sharon Forder, senior marketing director, EMEA at Salesforce Commerce Cloud to ask her about what the change means for the future. InternetRetailing: Given Demandware’s excellent market awareness, (more…)
The Hut Group is challenging graduates to come up with ecommerce, coding and marketing innovations in order to win a place on its leadership programme. The retail group is asking those who want to join its fast-track scheme to take on a challenge. They include developing a business model that (more…)
Alibaba Group has started the clock on the Global Shopping Festival it will hold on November 11, which is known as Singles Day in the Chinese market where it dominates online shopping. The retailer, which trades through marketplace sites including Alibaba.com and TMall, has unveiled its plans for a festival (more…)
Online sales boomed in September in the wake of the Brexit vote in June’s EU Referendum, figures from both the IMRG and the ONS suggest. Official figures from the Office for National Statistics (ONS) suggest that UK online sales grew by 22% last month, compared to the previous year, and (more…)
Retailers that come up with new ideas and approaches leave the competition standing. But those that are slower to innovate can still set the pace in the industry by following quickly where others have led. Chloe Rigby outlines 12 approaches that IRUK and IREU Top500 retailers, leaders in related industries (more…)
Marmite-gate is, it appears, settled. Tesco and Unilever are reported to have come to terms on Unilever’s proposed price rises – and Marmite and Wall’s ice cream through to Bertolli olive oil and Dove and Lynx will soon be available once more on the supermarket’s website. The contretemps came about when (more…)
Holland & Barrett has promoted Emma Mead to digital director and given her a seat on the board as it sharpens its focus on its target of turning over £1bn by 2020. Mead’s promotion from her previous role as director of ecommerce at the health and wellbeing multichannel retailer is (more…)
With 50 days to go until Black Friday 2016, global ecommerce consultancy Salmon anticipates this year will be the tipping point for mobile in the UK.
Whittard of Chelsea is selling tea to Chinese consumers via Alibaba’s Tmall Global online marketplace. The tea and coffee producer and retailer is now selling 29 products on Tmall Global, with English Rose Tea and luxury hot chocolate both proving popular. Reponse has been positive, says Whittard, since it joined (more…)
Bricks and mortar retailers are being challenged to embrace digital in the light of new figures that show a fall in shop openings ahead of the UK’s European Union Referendum this summer. Technology company Fujitsu and delivery specialist Stuart both say it’s now vital that traders embrace rather than shun (more…)
Online sales grew fast in August, as a heatwave arrived and more shoppers turned to their smartphones to buy, new IMRG figures suggest. In all, shoppers spent £9.8bn over the internet last month, according to the IMRG Capgemini eRetail Sales Index. That’s 16% more than in the same month last (more…)
UK shoppers spent an average of £965.8m online a week in August – 18.5% more than the same time last year, official figures suggest. That accounted for 14.3% of all retail spending, up from 12.5% last year. Growth was faster than in July, when, that month’s ONS report showed, online (more…)
Reporting its latest quarter trading results, Halfords has shown a 4.8% growth in sales across the board, with stores and online both doing well. But more markedly, the company now says that it “knows 25% of its customers” personally, up from just 3% last year.
Ahead of this year’s InternetRetailing Conference 2016, we’re previewing some of the key events of the conference, profiling the conference streams and interviewing speakers. This week we speak to Neil Sansom, CEO at Woolovers. Internet Retailing: What are the one or two biggest challenges that you see in ensuring that (more…)
There is plenty to get the juices flowing for those coming to IRC 2016 on 12 October who want a practical insight into how to implement mobile and omni-channel services in the extensive workshop programme. Here are the highlights for those looking to plan how to get the most from (more…)
Online sales of non-food products in the UK grew by just 6.2% in August versus a year earlier, the slowest increase since March 2013 as shoppers were distracted by the Olympics, says the latest figures from BRC-KPMG’s Online Retail Sales Monitor.
The people of Northern Ireland wear more high heels than anyone else in the UK, London boys like black brogues, the Scots are partial to a blue pair of Adidas, while the Welsh go for a white Converse – but they are all united by a shared love of shopping for (more…)
High-speed international rail service, Eurostar, wanted to deliver more relevant experiences to individual website visitors with the aim of upping conversions. Travel is a highly competitive business and Eurostar has long known that customer experience is becoming one of the key differentiators among brands.