CEGID REPORT: Treat customers as VIPs for success in the Chinese market

Sylvain Cegid

Retailers and brands moving into the Chinese market need to treat customers as VIPs, according to Sylvain Jauze, director of international operations at French technology company Cegid. “[In China, retailers] don’t speak about CRM, they speak about VIP management,” he told a briefing of international journalists at Cegid’s Connections conference (more…)

Shop Direct chief executive welcomes Budget boost to broadband, plus more reaction

Very.co.uk mobile site

Shop Direct chief executive Alex Baldock has welcomed news of a boost to broadband in yesterday’s Budget. Chancellor George Osborne yesterday said in his Budget speech that the government would support long-term investment in digital communications infrastructure, including what he termed “a new ambition that ultrafast broadband of at least (more…)

WorldStores and Farfetch win significant investment

money box

Pureplays WorldStores and Farfetch both this week announced investment worth millions that they will put into improving delivery offers, technology and expansion. WorldStores, which operates homewares etailer Worldstores.co.uk, flash sale platform Casafina.com, furniture site Modern.co.uk and nursery retailer Kiddicare.co.uk, said it had won £25m from Goldman Sachs’ merchant banking division. (more…)

Intu Properties puts the focus on making its shopping centres both digital and destinations

Keep pace with the customer

Shopping centre owner Intu Properties today said it had responded to the growth of online shopping with a focus on making its centres into family-friendly destinations for a day out, supported by digital initiatives including a transactional website and free wi-fi. “We recognise that we are competing with other attractions, (more…)

Hammerson says multichannel approach helps add value, as it rolls mobile app and beacon technology out across its portfolio

cabot-circus1

Hammerson says a multichannel approach to retail has helped it to meet the demands of both customers and traders in its shopping centres. This year it plans to roll out across its shopping centre portfolio, its Plus mobile app, which uses Bluetooth beacons and geolocation technology to send shoppers personalised (more…)

Retail ‘most complained-about sector’ in the UK as online commerce grows: study

Crowd

Retail is the most complained-about sector in the UK, as the growth of internet shopping drives rising complaints, according to a report out this week. Ombudsman Services, an independent, not-for-profit, complaints mediation service, said 18.5m complaints were made about retail in the last 12 months in its annual Consumer Action (more…)