Ecommerce driving parcel growth, says Royal Mail, as it warns Amazon’s move towards self-delivery set to brake that growth

Royal Mail

E-retailing continues to drive the growth of parcel deliveries in the UK, the Royal Mail said today. Currently, it said, about 10% of retail sales were made online and this was expected to rise to 13% by 2017. But the delivery company warned that Amazon’s development of its own logistics (more…)

Land Securities reports shopping centre innovation in response to the changing way customers buy

Trinity Leeds screens

Shopping centre developer Land Securities Group says it’s innovated in response to the changing way that customers buy. Reporting half-year figures today, the company pointed to the launch of click and collect services and beacon technology in its shopping centres. It has introduced Collect+ to Trinity Leeds and St David’s (more…)

Lakeland uses OrderDynamics technology to connect data from across the customer experience

Lakeland screenshot1

Lakeland is using new technology to connect data from across the customer experience and so improve the service it offers shoppers. The kitchenware retailer is integrating its online and offline marketing, merchandising, operations and returns data from across its business, making sure that data from the shopper’s first contact with (more…)