Pets at Home chief executive Ian Kellett today pointed to the importance of stores to a business that saw omnichannel revenues grow by 80% in the first four months of its financial year, compared to the same time last year. Around 60% of omnichannel income at Pets at Home , (more…)
Dixons Travel today opens a new-look digital concept store in London Heathrow’s Terminal Three. The store, says Dixons, represents a new approach to bringing the online and offline together in the store. The 2,196 sq ft store is in a newly expanded section of the departure lounge and introduces some (more…)
This year’s IRUK Top500 Merchandising Performance Dimension Report, published in association with Attraqt, is now available online. In the report, InternetRetailing researchers consider how retailers are using technology to display and inform shoppers about their products. They judge that through a performance-based analysis that includes whether retailers use tools such (more…)
Tech-savvy millennials may be spending like no other generation before them, but their ravenous appetite for online content and data enables them to make well informed decisions about what to buy and where to shop. If you thought the baby boomers were big spenders, you’d better think again because millennials (more…)
Ecommerce sales grew by more than 8% in July compared to the same month last year, new figures from the British Retail Consortium suggest. But they were markedly less buoyant than June when hot weather saw shoppers buying. Online sales of non-food products grew by 8.3% during the month, according (more…)
UK and overseas shoppers increasingly picked up their smartphones to search for clothes and beauty products from UK retailers in the late spring and early summer, new data suggests. The BRC-Google Online Retail Monitor suggests that the volume of searches from UK smartphones increased by 26% between April and June (more…)
The Analyse and Conquer conference stream at InternetRetailing Conference 2017 will focus on customer understanding and satisfaction. In this stream, speakers will not only explore current analytical processes but also expand on traditional customer analysis by discussing holistic approaches to consumer understanding. Other speakers will investigate advances in technology including (more…)
Marketers, you might be starting to get a bit fed up of seeing the acronym “AI” in the headlines of your go-to industry publications. We get it. It’s everywhere. But we’re going to keep talking about it. Why? Because AI is disruptive. It’s changing how the majority of industries across (more…)
Most UK households now have internet access, with 73% accessing it via a mobile phone in 2017, and 77% buying goods or services online, according to official figures. While the proportion of people buying online has remained constant since last year, there have been big underlying changes in the way (more…)
Asda has outlined a multichannel strategy built around strengthening its store proposition, developing trusted online sales and a low-cost operating model in full-year figures out this week that show sales falling by 3% and profits down by a fifth. Asda Group figures, filed to Companies House this week, showed revenues (more…)
Next said its strategy of reducing discounting across channels had paid off as full-price sales rose in the second quarter of its financial year. However, full-price sales in the first half of the year were down by 1.2%, while total sales, including markdown sales, fell by 2%. Online, full-price directory (more…)
The Yoox Net-A-Porter group this week updated investors on the progress of a multichannel strategy that focuses on online luxury through in-season and off-season websites, as well as flagship websites for third party retailers, as it published half-year results. The retail group reached €1bn in revenue for the first time (more…)
Wickes and Toolstation owner Travis Perkins this week reported rising sales and profits in its consumer-facing division in the first half of its financial year, in contrast to a fall in profits across the business. Across the group, revenue reached £3.2bn in the six months to June 30, 3.5% up (more…)
The rise of contactless payments suggests a change in consumer attitudes in favour of the easy and convenient processes that have been popularised online and through mobile technologies, industry figures suggest today. Figures released by Barclaycard today show a growing acceptance of contactless payments among consumers. The credit card company (more…)
Convenient delivery options are top of the list for leading retailers looking to improve the service they offer their customers. Here are some of the latest ways that IRUK Top500 retailers have acted to improve their fulfillment services – which are likely to have a knock-on effect on services across (more…)
Leading European online-only beauty retailer Feelunique, is to launch a concessions platform in September.
In an age when technology offers consumers limitless shopping choices at the touch of a button, retailers increasingly need to make the most of innovation that allows customers to easily interact with their brand. An ‘omnichannel’ strategy, which lets customers to browse, pay for and return goods using a mix (more…)
Apple , H&M , Zara , Boots , Ikea and Nike have been named Elite multichannel retailers in Europe in the 2017 IREU Top500, now available online. Apple, H&M and Zara retain their places from last year, and are now joined by Boots, Ikea and Nike. Whether retaining or gaining (more…)
The largest multichannel retailers in the UK have a comparable number of consumers living within a short distance of a store despite the retailers’ total number of stores varying considerably, reveals a recent study by IRUK 500 knowledge partner Geoblink .
Despite a gloomy long term view of consumer confidence, supermarkets recorded growth of 5% in sales in June – spurred by sporting events and good weather.