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Existing and new retailers are finding new ways to improve their customers' experience. Image courtesy of Meta

EDITORIAL How retailers from Primark to Asda – and Meta – are improving the customer experience

Editorial
by Chloe Rigby
In today’s InternetRetailing newsletter, we’re reporting as the latest figures suggest that online grocery sales fell by 15% in the opening months of... Perhaps in the light of such changes, we’re seeing delivery companies and retailers taking steps to improve the customer experience for their online shoppers...
Asda delivery experience digital wallets Evri grocery ecommerce Kantar Meta Metaverse
Image: AdobeStock

Grocery sales expected to slow online – and across channels – as market conditions worsen

Strategy and Innovation
by Chloe Rigby
The McKinsey and EuroCommerce report suggests that more than 20% of retail sales will take place online by 2030, serving a market that is increasingly...
EuroCommerce grocery ecommerce McKinsey

Tesco and Iceland report ecommerce growth as more food sales go online

Strategy and Innovation
by Chloe Rigby
In the week that official ONS figures show online food sales took a record share of the market – at 5.8% of all retail sales...
Grocery grocery ecommerce Iceland IRUK Top500 Mobile Tesco
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