Guest Comments

GUEST COMMENT Can CRM cushion the sales crash?

10 Apr 2018

Peter Zeun is business development executive at HSO

Guest Comments Views

GUEST OPINION High street stores jumping on the technology bandwagon

5 Apr 2018

by Paul Skeldon

Paula Halliday, Head of Digital Delivery at Formulate Digital, takes a look at how high street brands are using the latest technology to improve their...

Guest Comments Location Mobile Technology Views

GUEST COMMENT Will AI mean the end for contact centres or simply lead to higher levels of customer care?

29 Mar 2018

While artificial intelligence (AI) technology can provide efficiency and cost savings, human interaction creates value like no other - the more human your contact centre engagements...

Guest Comments Views

GUEST COMMENT Three steps to make click and collect profitable

27 Mar 2018

by Mark Thomson

It is no secret that competition between retailers is at its peak, as all race to stay ahead of the curve with tactics to increase...

Guest Comments Operations and Logistics Strategy and Innovation Views

GUEST COMMENT Building retail apps for ‘the next billion’

23 Mar 2018

It’s easy to take technology for granted, especially in a developed country with widespread access to fast internet and powerful devices. But across emerging...

Guest Comments Mobile Views

GUEST OPINION How retailers can become more mobile friendly

22 Mar 2018

by Paul Skeldon

Shoppers are mobile so how do you tap into that right now? Andy Payne, Director Retail Global Solution Management at NCR outlines some basics that...

Guest Comments Mobile Views

GUEST COMMENT Securing card payments in a digital world

20 Mar 2018

It is estimated that by the end of 2018, debit card transactions will outnumber cash payments in the UK.

Guest Comments Views

GUEST OPINION The consumer is dead, long live the customer

16 Mar 2018

by Paul Skeldon

Stores are closing at an alarming rate and once proud retailers are downsizing, or worse, going under. And it is all because they are getting...

Customer Guest Comments Mobile Views

GUEST COMMENT Overcoming the retail apocalypse

16 Mar 2018

by Nicole Crowe

The relentless narrative for 2017 in the retail sector has been one of doom and gloom. This isn’t surprising when you think about the...

Guest Comments Views

GUEST COMMENT The rise of Instant Returns: the next chapter for the now economy

13 Mar 2018

David Saenz is a chief operating officer at Stuart

Guest Comments Views

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